Crisis Specialist

Work Location & Eligibility

• 100% Remote (Applicants must reside in Colorado or Oklahoma)
• Role Focus:
  Answering incoming 988 crisis calls for the state of Colorado.

• Full-Time Commitment: 40 hours/week
• Extra Pay:
  Competitive shift differential pay available for weekend, evening, and overnight hours!

To qualify for this role, you must meet at least ONE of the following combinations of completed education and hands-on behavioral health experience:

• High School Diploma / GED + 4+ years of full-time behavioral health experience
• Associate Degree (in a behavioral health field) + 2+ years of full-time behavioral health experience
• Bachelor’s Degree (in a behavioral health field) + 1+ year of full-time behavioral health experience
• Master’s Degree (in a behavioral health or substance use field) — Prior behavioral health experience is preferred
• Behavioral health professionals and contact call center experience preferred.

Are you ready to make a difference in people’s lives? At Solari, we’re on a mission to provide compassionate care and stand strong in times of crisis. We’re looking for a dynamic and dedicated Crisis Specialist to join our team and be a beacon of hope for those in need!

As a Crisis Specialist, you’ll be the first voice of support for individuals reaching out for help. Your superpowers will include assessment and referral of crisis calls, chats, or texts, ensuring safety, and coordinating care with finesse. You’ll work closely with a wonderful team to transform challenges into opportunities for recovery and resilience!

At Solari, we live and breathe our core values, and as part of our team, you’ll embody these principles: safety, hope, recovery, and service excellence. You’ll be pivotal in fostering an uplifting culture that empowers both our community and our staff!

• Lead the Way:
  Respond to incoming calls, texts, and chats for crisis services with a blend of compassion and expertise. Every interaction you have will be an opportunity to bring hope and positivity.
• Screen & Triage:
  Use your keen insight to assess and guide crisis interventions, utilizing our risk assessment tool to ensure safety and effective resolutions.
• Empower Through
  
  Education:
  
  Share valuable mental health education and community resources, helping individuals navigate their path to recovery.
• Team Player:
  Collaborate in training, meetings, and clinical oversight, enhancing your skills and knowledge while contributing to a supportive environment.
• Document Your Impact:
  Ensure all interactions are documented accurately in our EHR, maintaining our commitment to quality and efficiency.
• Innovate & Engage:
  Stay on top of the latest practices in healthcare, behavioral health, and crisis interventions, sharing your knowledge and engaging with clients meaningfully.

• Critical Thinker:
  You have strong decision-making skills and can navigate high-pressure situations with a calm demeanor.
• Effective Communicator:
  Your verbal and written communication is clear and compelling, facilitating productive interactions.
• Adaptable:
  You can pivot seamlessly to new processes and challenges, always ready to tackle the next adventure.
• Team Builder:
  You thrive in collaborative settings and are dedicated to fostering a cohesive team spirit.
• Mental health and wellness expert:
  You possess a solid understanding and enthusiasm for crisis intervention, behavioral health, and wellness concepts and strategies, and an understanding of local resources.

If you’re enthusiastic about supporting others, ready for a role where no two days are the same, and want…