Medical Records Clerk

Job Title

Description:

Medical Records Clerk

Job Type: Staff

FLSA Type :
Non-Exempt

Job Family:
Patient Access

Reports To:

Referrals, Recalls, and Medical Records Supervisor; daily assignments and direction may be provided by Human Resources Manager, Director of Operations, Patient Access Manager, Team Lead, or the physicians

Interfaces With:
Patients, Physicians, co-workers at all OGGI locations, Hospital personnel, and outside vendors/clients

Job Overview:
Maintain the flow of charts, faxes, record requests and reports in medical records department

Key Responsibilities

Core Responsibilities

• Retrieve and file patient documentation from multiple streams, including hard copies and electronic files.
• Process electronic faxes and filing in a timely manner, uploading patient documents to chart.
• Send out faxes as requested by office staff or physicians.
• Take incoming requests for copies of medical records, billing associated fees, following disclosure policy for releasing medical records.
• Process hospital documentation post visit, including pathology, consults, and procedure reports.
• Answer medical records phone calls and resolve caller’s inquires.
• Process medical records requests by patients or other physicians according to policy and HIPAA guidelines.

Additional Responsibilities

• Maintain pharmacy and provider contact information database.
• Maintain confidentiality of personal and financial information by utilizing HIPAA’s guidelines and regulations.
• Attend all office meetings or in-services as required.
• Any other tasks as requested by the physician, practice manager, human resource manager and/or the office supervisor
• Assist other departments with scanning

Knowledge, Skills, and Abilities

• Ability to communicate with diversified levels of patients, staff members, external providers and/or agencies
• Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
• Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports
• Skill to use a personal computer and various software packages, including internet.
• Ability to establish priorities, work independently, and proceed with objectives with little supervision
• Ability to handle and resolve problems
• Ability to organize work material to ensure accuracy of patient records.
• Neat appearance and a professional demeanor.

Required Qualifications

• High School Diploma or equivalent
• Willingness to learn new tasks, be cross trained within the office, and be flexible with workload to help office flow, including assisting co-workers.
• Willingness to work occasional overtime.

Preferred Qualifications

• Experience working in a medical records department, preferably in a medical office setting

Physical Requirements

• Applies the principles of body mechanics in lifting or moving boxes or equipment (occasional).
• Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
• Ability to communicate in person and by phone (frequent)
• Ability to communicate in person and by phone (frequent)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.