MR Clinical Excellence Leader - Academic - San Diego, CA

Job Description Summary

As the MR Excellence Leader for Academics, you will be responsible for helping ensure the customer success of our academics through periodic engagement. You will be guided by established policies through the review of end results. The job allows modification of procedures and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.).

GE Health Care is a leading global medical technology and digital solutions innovator. Our mission is to ensure that healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Responsibilities

• Develop strong clinical relationships with top academic medical centers in the market and contribute to building GE’s credibility through excellent customer interaction
• Continuous interaction with key clinical, research and administrative decision makers to understand primary objectives and pain points.
• Champion assimilation and use of advanced system features and imaging techniques; optimize adoption and satisfaction
• Consult with radiologists by disease site on an ongoing basis to optimize image quality
• Optimize protocols to achieve best possible image quality on scanners
• Assist in standardization across installed system base
• Partner with department leaders to increase efficiency
• Identify training needs and opportunities among technologists and physicians
• Assist with introducing new offerings/studies;
  Assist customer in adopting and advancing new product (NPI) features and imaging techniques to meet clinical and research needs
• Liaise closely with account team to ensure optimal alignment and communication to drive customer satisfaction.
• Partner with the SBU (Strategic Business Unit) and Modality teams to provide insights of customer learnings and competition; provide a feedback loop to SBU and Modality teams on product performance at assigned academic sites
• Act as focal point for modality team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
• Establish and drive relations, collaboration, and partnerships with all department/relevant stakeholders; engage with key opinion leaders on progress made and gain consensus on next steps/actions

Required Qualifications

• Associate degree or equivalent and 5+ years of MRI technical/clinical industry experience; plus, ARRT certification.
• Applicants must reside or be willing to relocate to the San Diego area. Relocation Assistance is available for this role.
• Previous experience in the Healthcare Industry
• Ability to travel 10% of the time by air or car within the region assigned
• Demonstrated clinical skills, viewed as subject matter expert,to include advanced applications in respective modality
• Excellent interpersonal skills; interest in and aptitude for close customer interaction
• Ability to effectively interact with key stakeholders in modality/commercial/service teams
• Experience in speaking, presenting materials relevant to a diverse audience
• Ability to craft well written training reports and communications to a diverse constituency, working knowledge of Excel & Power Point

Desired Characteristics

• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment
• Ability to strategize with decision makers on workflow enhancements and improvements
• Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers
• Action oriented in taking the initiative to identify opportunities and recommended solutions
• Results-oriented and passionate about making a…