Front Desk Agent

Overview

Renaissance Columbus Downtown Hotel sits in the heart of Columbus, offering easy access to landmarks like the Ohio Theatre, German Village, and the Greater Columbus Convention Center. The hotel blends eclectic, modern design with upscale amenities, including a rooftop pool, Club Lounge, and locally inspired dining at Latitude 41 and Bar 41.

Second Shift

$17.00 per hour

• Highly competitive wages
• An exceptional benefit plan for eligible associates and your family members
• 401K matching program for eligible associates
• Free Associate Meals
• Free Associate Parking
• Free Associate Bus Pass
• Discounts with our Crescent managed properties in North America for you and your family members. Discounts at Marriott brand properties worldwide

As a Front Desk Agent, you will greet and register guests, check guests out, and contribute to outstanding guest service and financial profitability. You will handle tasks such as inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, assisting guests with check‑out, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.

You will demonstrate thorough knowledge of hotel information—including room categories, room rates, packages, promotions, local area, and other general product knowledge—and answer guest questions and inquiries. You will use up‑selling techniques to promote hotel services and facilities and maximize room occupancy, respond to guest inquiries and requests, resolve issues in a timely, friendly, and efficient manner, field guest complaints, conduct research, and negotiate solutions for guest satisfaction.

You have prior experience as a Front Desk Agent in a hotel or in a high‑volume industry dealing with customers. You are passionate about providing excellent customer service, always ensuring guest satisfaction and enhancing their experience. You thrive in early evening and weekend work schedules that fit a personal life. You have excellent computer skills, a team spirit, and Marriott brand experience is a plus.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. We are dedicated to facilitating open and honest conversations about race, equity, diversity, and inclusion, and we work to create change through training, recruiting, and promoting diverse talent to strengthen our culture.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.