Hospitality Manager

About Puttshack

Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world‑class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

At Puttshack, we take fun to the next level. We’re a fast-growing team of talented, hands‑on go‑getters who take pride in the work we do – and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in. We’re always on the lookout for the best people to join our growth journey.

We are creative thinkers and even better do‑ers; so if you’re inspired by new ideas and love bringing them to life, then we have the perfect canvas for you!

is to bring everyone in to play. Puttshack has the power to bring together people of all generations– the experience is inclusive, accessible, and an all‑around great time. We are always looking for ways to bring a sense of belonging to our associates and guests alike.

is to be the universal answer to the question, “Where should we get together?” With more than 20 locations (and counting!), we have ambitious growth goals for our organization and are looking to bring the fun to even more cities soon.

is to create lasting memories for people of all generations through a shared, world‑class entertainment experience. With our tech‑infused minigolf, upscale food and beverage, and overall dynamic atmosphere, there’s something for everyone to love when they enter our venues.

Reporting into Director of Operations, the Hospitality Manager will help oversee a multi‑faced high‑volume full‑service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food we serve to the Guest service we provide in our venue. Manage hourly team members and provide them with leadership and development, while partnering closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

• Oversee 1-2 areas of the venue operations including service, bar, reception, game & tech and/or bar.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspires others to do the same.
• Effectively operate computer systems including a POS System, Online Team Member Scheduler.
• Manage controllable expenses for their area of responsibility.
• Ensure all side work is appropriately assigned and completed.
• Ensure collaboration between kitchen and front of house operations.

• Participate in hiring, training, and developing hourly associates.
• Create, maintain and update associate schedules using weekly and daily forecasts.
• Conduct pre‑shift meetings to provide daily focus and continuous coaching and direction to hourly staff.
• Drive accountability and consistency by providing constructive coaching and feedback.

• Manage Guest Service issues professionally with a guest‑centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.

• Maintain a safe, secure and healthy work environment and food safety.
• Ensure proper safety protocols to minimize risk and ensure a safe environment for guests and associates.

• Minimum of 2 years of experience as a manager in a full‑service restaurant; experience within a high‑volume food & beverage, hospitality, and/or social entertainment venue.
• Results driven; ability to lead/coach team to achieve business objectives/goals.
• Strong communication skills with the ability to resolve conflict and provide direction to your teams.
• Demonstrates financial acumen, strong understanding of restaurant operations.
• Tech savvy and willingness to learn new systems and…