Front Desk Supervisor

Overview

A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown.

We are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We believe our Associates are the shining stars of what we do, and we encourage you to bring your true self to work every day, celebrate your achievements, and shine bright in your career journey.

• An exceptional benefit plan for eligible associates & their family members
• 401(k) matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent‑managed properties in North America for you & your family members
• Discounts at Marriott brand properties worldwide

You will be the Front Desk Supervisor, overseeing the day‑to‑day operations of the front desk, housekeeping, and loss prevention team.

• Respond to guests’ special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.
• Supervise the Guest Service Agents.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees.
• Resolve customer complications and complaints by researching the situation and determining the most effective solutions.
• Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

• Must be able to communicate in English; self‑starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Willing to “pitch‑in” and help co‑workers with their duties and be a team player.
• Build morale and spirit.
• Demonstrate ability to lead by example.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Instill a guest service attitude in all associates.
• Marriott experience a plus.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion, and we pursue change through training, recruiting, and promotion.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.