Guest Service Representative; PT Evenings - Graduate Columbus

Schulte Hospitality Group

Schulte Hospitality Group is seeking a dynamic, service‑oriented Guest Service Representative to join our Graduate by Hilton Columbus team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do.

We are passionate hoteliers eager to add like‑minded people to our rapidly growing team.

When you join SHG, you'll be part of a team committed to an inclusive, employee‑focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!

• Daily Pay – Work today, get paid today.
• Free telemedicine and virtual mental health care access for all associates starting day one.
• Multiple health insurance options and life insurance.
• 401(k) plan + company match.
• Paid parental leave.
• Paid time off.
• Holiday pay.
• Pet insurance.
• Employee assistance program.
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships and more.

• Greet guests as they arrive, focusing on personal recognition.
• Review arrival lists daily and assist in preparing and assembling welcome amenities.
• Escort VIPs to their room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Issue and count bank at the beginning and end of each shift, ensuring all cash drops are performed in accordance with proper cash handling procedures and reporting any cash over/shorts to management.
• Keep the front desk area clean and organized.
• Assist with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow the check‑in/check‑out checklist, always retrieving necessary identification documents and forms of payment upon arrival.
• Attend promptly to guest needs and inquiries.
• Perform other duties as assigned to meet business objectives.

• Minimum of one (1) year in front desk operations.
• In‑depth knowledge of hotel front desk operations.
• Minimum of high school education.

• Basic computer skills.
• Ability to communicate effectively verbally and in writing.
• Ability to exceed the expectations of guests and team members.
• Excellent time‑management skills.

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment.

• Schulte Hospitality Group is an Equal Opportunity Employer.