Front Desk Agent

Front Desk Associate/Night Auditor

Reports to: Front Desk Manager, Assistant General Manager & General Manager

The position of Front Desk Associate/Night Auditor involves performing guest check-in and check-out, managing PMS operations, handling cash and credit card transactions, operating the phone system with professional etiquette, and maintaining front desk and lobby standards. The role may include assisting with administrative duties as assigned by Management and supporting front office procedures during night audit shifts.

• Guest Check-in & Check-out
• PMS Operations
• Cash Handling & Credit Card Transactions
• Phone System Operation and Telephone Etiquette
• Front Office Emergency/Security Procedures
• Reservations – Guest Rooms and Meeting Rooms
• Assist with Administrative Duties as assigned by Management
• Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
• Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
• Minor Decision Making
• Take Group Reservations & Set up Group Blocks
• Sales of Guest Rooms with New Arrivals and Phone Inquiries
• Follow All Policies & Procedures as Outlined in the Employee Handbook
• Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Name-tag
• Operate Laundry as Directed
• Maintain a Professional Attitude to all Guests, Associates & Vendors

• Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
• Basic Math
• Hand Writing
• Computer Skills/Keyboard/Typing Skills
• Operate a 10 Key Calculator
• Hospitable, Civil Contact with the Public
• Ability to Work Independently, with Little to no Supervision
• Ability to Complete Multiple Tasks Simultaneously
• Nigh Audit/Basic Accounting Skills/Training

• Neck:
  Bending & Twisting
• Arms:
  Reaching, Bending, Light Carrying, Pushing, Pulling
• Hands:
  Finger Dexterity, Grasping
• Trunk:
  Bending & Twisting
• Legs:
  Normal Balance, Crouching or Kneeling
• Feet:
  Standing For Long Periods, Walking, Climbing Stairs
• Auditory:
  Read & Comprehend Emergency & Security Information Including Labels & Directions;
  Ability to Communicate in Emergency Situations & to Supervisor in English
• Hearing:
  Ability to Hear Emergency Alarms, Telephone & Conversation
• Vision:
  Legal Normal Vision with or without Accommodation
• Transportation to and from the Hotel is the responsibility of the employee