Executive Housekeeper

Executive Housekeeper

Double Tree by Hilton Worthington
- Columbus, OH 43235

Level Management Position Type Full Time Job Shift First/Day/Afternoon Education Level Associate's Degree/Certificate Category Hospitality
- Hotel

Executive Housekeeper

BASIC

PURPOSE:

Plan and manage the room and related area's operations of the hotel to achieve customer (guest, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPE:
Position is responsible for short/ long-term planning and day-to-day operations of the room and related areas. Recommends the area's budget and manages expenses within approved budget constraints. Major areas of responsibility/management include: the Front Office, Guest Services, Housekeeping, Security and Gift Shop. May have responsibility for Recreation and Tennis. Participates in total hotel management as a member of the Hotel Executive Committee.

ESSENTIAL FUNCTIONS:

• Manage the Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. (35%)
• Develop, recommend, implement and manage division's annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. (20%)
• Implement company programs (TTH/Franchiser) and manage the operations of the division in a manner consistent with Federal/State laws and regulations and TTH's policies and procedures to ensure a high level of quality and customer satisfaction. (20%)
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (5%)
• Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets. (5%)

NON
- ESSENTIAL FUNCTIONS:

• May assume some responsibilities of the General Manager in his/her absence. (5%)
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested. (10%)

Experience:

Four to five years of employment in a related position with this company or other organization(s).

Skills and Abilities:

• Requires advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession. This includes experiential knowledge required for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Ability to make decision with only general policies and procedures available for guidance.
• Supervisory/management skills.
• Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. No. Of employees supervised: 10 to one hundred employees.

Travel Required:

To attend corporate training, meetings and other event(s) as deemed necessary. Normal Hours

Required:

Forty to fifty hours over a five-day period. Days and times may vary based on need