Housekeeping Manager

## Housekeeping Manager Apply locations:
Sonesta Columbus, OHtime type:
Full time posted on:
Posted Todayjob requisition :
R-0073387
** We’re Sonesta International Hotels.
** The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
** Together We Thrive**—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
** Job Description Summary
** The   Housekeeping Manager (HM) works within the department to supervise the housekeeping operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. In addition to keeping the entire hotel clean, the Housekeeping Manager is responsible for maintaining a neat and organized housekeeping and laundry area. Responsible for the security of the hotel linen and supplies inventory.

The Housekeeping Manager’s focus is on guest and associate satisfaction, expense control, and product quality.
** Job Description**## Essential Functions### Operational Leadership
* Assist in managing the daily operations of the Housekeeping Department to ensure exceptional service, cleanliness, and overall guest satisfaction.
* Ensure guest rooms, housekeeping areas, public spaces, and back-of-house areas are cleaned, serviced, and maintained in accordance with established Sonesta brand standards through regular inspections and quality assurance walkthroughs.
* Monitor housekeeping operations to ensure compliance with all company policies, procedures, safety standards, and sanitation requirements.
* Maintain appropriate inventory levels of linens, guest supplies, cleaning products, and operating equipment while implementing effective cost-control measures.
* Accurately monitor and communicate guest room status updates to the Front Office to support efficient room availability and guest service.
* Foster teamwork and collaboration through effective communication and coordination with other hotel departments.
* Respond promptly and professionally to guest concerns and service recovery situations, ensuring appropriate follow-up and resolution.
* Serve as Manager on Duty (MOD) as assigned and respond effectively to emergencies and operational challenges.
* Maintain professional appearance and grooming standards consistent with company expectations.### ### Strategy and Planning
* Develop and manage weekly employee schedules based on staffing guidelines, labor forecasts, occupancy levels, and business demands.
* Adjust staffing plans as needed to maintain operational efficiency while controlling labor costs.
* Conduct regular inventories of linens, supplies, and equipment to support operational effectiveness and budget objectives.
* Analyze guest satisfaction scores, cleanliness ratings, inspection results, and operational metrics to identify improvement opportunities and implement action plans.
* Monitor productivity levels, identify operational challenges, and implement solutions that improve department performance and service delivery.### ### Financial Management
* Assist the Executive Housekeeper in developing and managing the department's annual operating budget.
* Monitor departmental performance against budgeted labor, expenses, and productivity targets.
* Manage staffing levels and labor resources to achieve operational goals while maintaining financial objectives.
* Participate in forecasting, planning, and budgeting processes that support the overall financial success of the hotel.
* Identify opportunities to reduce costs, increase efficiency, and improve departmental profitability while maintaining service standards.### ### Team Leadership and Development
* Support the recruitment, hiring, onboarding, training, and development of housekeeping team members.
* Ensure employees receive appropriate training on company policies,…