Breakfast Attendant

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Breakfast Attendant – Food & Beverage Department, Columbus, OH, US (Full Time Manual Labor)

Present a warm, friendly demeanor to welcome guests to breakfast. Assist guests with breakfast and ensure breakfast is fully supplied with food. Answer guests’ questions in a friendly, professional, and efficient manner.

Efficiently greet guests and escort them to a table in a prompt, friendly manner.

Ensure the tables are cleared promptly so no guest is kept waiting.

To ensure that company standards and procedures are applied.

• Have a good understanding of all of the hotel’s operating procedures;
• Greets guests and informs them of the breakfast options;
• Treat guests in a manner to ensure their complete satisfaction;
• Observe tables and keep track of clean, dirty and occupied tables;
• Cleans, organizes and stocks breakfast area;
• Interact with guests in and as they leave the restaurant to ensure a positive dining experience;
• Fill to go orders, if applicable;
• Promote goodwill by being courteous, friendly and helpful to guests, managers and all other associates;
• Wear uniform and nametag;
• Follow all policies and emergency procedures of the hotel;
• Maintain personal cleanliness;
• Work flexible hours;
• Excellent communication skills (verbally interact with management, servers, team members and guests);
• Read, write and perform basic math;
• Organizational skills;
• Multi-task oriented;
• Knowledge of workplace and kitchen safety procedures;
• Other duties and responsibilities as may be designated.

High school or equivalent. Prior restaurant/hotel experience desired.

Must be able to lift up to 40lbs. 75% – Reaches, bends, and stoops frequently. 50% – Verbally communicates with guests. Hazards may include, but are not limited to, slipping and tripping. Frequent washing of hands.

Interacting with co‑workers, customers, working with cleaning chemicals and vacuum cleaners/brooms.

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels/Embassy Suites by Hilton Pittsburgh Downtown staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels/Embassy Suites by Hilton Pittsburgh Downtown staff associate is a guest relations ambassador, every working minute of every day.

Work habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

The safety and security of our guests and associates is of utmost importance to Indus. Every Indus Hotels / Individual Hotel associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals and effectively reporting safety hazards and safety concerns.