Front Office Manager

Tharaldson Hospitality Opportunity

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about hands on, energetic, and honest? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

What We Offer:

• Career advancement opportunities
• Employee discounts
• Competitive pay
• Daily Pay Option
• Flexible work schedule
• Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
• Paid Vacation

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Functions

• Performs functions of Guest Service Agent as scheduled by Management
• Provides training, including safety training, to front office staff as directed by Management
• Assists in the selection of Guest Service Agents
• Assists in scheduling front desk personnel within budget guidelines to assure adequate staffing
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card payments, registration cards, and reservation cards
• Corresponds with group and travel agents to answer special requests for rooms and rates
• Assists with sales and marketing efforts as directed
• Assigns duties to Guest Service Agents and observes performance to ensure adherence to franchise standards, hotel policies, and established operating procedures
• Answers inquiries pertaining to hotel policies and services
• Performs functions of the General Manager in their absence
• Assists General Manager in conducting staff meetings
• All other duties as assigned

Competency

• Problem Solving – Identifies and resolves problems in a timely manner;
  Develops alternative solutions;
  Uses reason even when dealing with emotional topics
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds promptly to requests for service and assistance
• Interpersonal – Maintains confidentiality
• Oral Communication – Responds well to questions;
  Demonstrates group presentation skills
• Team Work – Contributes to building a positive team spirit
• Written Communication – Writes clearly and informatively;
  Able to read and interpret written information
• Managing People – Makes self available to staff;
  Continually works to improve supervisory skills
• Organizational Support – Follows policies and procedures including but not limited to, dress code policies
• Adaptability – Adapts to changes in the work environment;
  Manages competing demands;
  Able to deal with frequent changes, delays, or unexpected events
• Attendance/Punctuality – Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time
• Dependability – Commits to long hours of work when necessary to reach goals
• Initiative – Asks for and offers help when needed
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently
• Professionalism – Treats others with respect and consideration regardless of their status or position
• Quality – Demonstrates accuracy and thoroughness;
  Applies feedback to improve performance;
  Monitors own work to ensure quality;
  Looks for ways to improve and promote quality
• Quantity – Meets productivity standards;
  Completes work in timely manner;
  Strives to increase productivity
• Diversity – Shows respect and sensitivity for cultural differences;
  Promotes a harassment free environment
• Safety & Security – Observes safety and security procedure;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly

What We Are Looking For:

• Preferably 1+ year of similar experience in Select Service or Extended Stay properties
• Brand Experience preferred.
• Knowledgeable in Inventories, Scheduling, and Ordering.
• Valid Driver's License.
• Open Availability.
• Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.