Columbus Community Manager; Bexley & Polaris

The Community Manager is the Host, Owner, and Connector of the COhatch experience. Your mission is to transform a physical space into a thriving, authentic community. You don’t just run operations; you curate an atmosphere where every member and visitor feels seen, supported, and inspired. You are responsible for the growth, retention, and overall heartbeat of your location.

• Ensure the location is Clean & Ready at all times.
• Open and close the location according to standard operating procedure.
• Maintain the Standard of Shine - address issues proactively.
• Execute daily cleaning, organization, and supply management.
• Ensure all facilities, assets, and amenities are functional and member-ready.

• Greet members and visitors warmly and professionally.
• Handle phones, voicemails, emails, and member mail promptly.
• Assist members with services, amenities, and personalized support (e.g., early arrivals, lunch recommendations).

• Respond promptly to walk-ins, referrals, and digital leads.
• Conduct engaging tours highlighting the WORK–MEET–LIVE value proposition.
• Manage onboarding and offboarding, invoices, payments, and member accounts.
• Track leads, workflow, and follow-up using the CRM.

• Facilitate connections among members through intentional introductions.
• Create meaningful touchpoints throughout the member lifecycle.
• Execute Random Acts of Kindness and support member life events.
• Build relationships with local leaders, nonprofits, startups, and community organizations.
• Support and participate in community events, volunteer activities, and impact programs.

• Foster relationships through daily engagement, active listening, and proactive problem-solving.
• Connect members to maximize their experience and engagement.
• Maintain billing accuracy, facility utilization, and location scorecards.
• Drive high retention through consistent hospitality and community care.

• Practice the 5/10 Rule:
  Smile and make eye contact at 10 feet; deliver a warm verbal greeting at 5 feet.
• Never let a screen come between you and a guest - stand up, step from behind the desk, and greet every person as if they’re entering your home.
• Frequently check in with members throughout the day to anticipate needs and build relationships.

• Circulate the floor frequently to identify needs before they’re voiced.
• Own issues end-to-end and end every interaction with a proactive offer of help: “Is there anything else I can do to make your day better?”
• Ensure meeting spaces are clean, stocked, and A/V ready.
• Provide a warm welcome kickoff for all meetings and events.
• Assist with catering setup, beverage service, room resets, and guest flow throughout the day.

• Thriving community engagement
• Meeting & facility utilization
• Popularity as a community event destination
• Location scorecard and revenue report completion

• Exceptional written and verbal communication
• Active listening and a solution-oriented mindset
• High EQ (self and social awareness)
• Conflict resolution (member and team)
• Time management and flexibility
• Professionalism, accountability, and optimism
• Initiative, persistence, and teamwork

• Linked In and guerrilla marketing
• COhatch systems and training
• Event coordination and A/V troubleshooting

• Full-time, in person at the designated COhatch location.
• Work Schedule:
  
  Monday-Friday, 8:00 am–5:00 pm, Occasional evenings and weekends for events and activations.
• Total compensation includes Base…