Guest Experience Coordinator II - LU Stages

Responsible for facilitating the coordination and development of various initiatives and projects within the Office of Spiritual Development (OSD). The Guest Experience Coordinator manages end-to-end travel, logistical, and administrative operations for LU Stages guest speakers and VIP visitors. This role coordinates guest travel, lodging, contracts, itineraries, and hospitality logistics to ensure every guest experience aligns with contractual agreements and reflects the standards of excellence of Liberty University.

The Guest Experience Coordinator serves as the primary liaison for guest travel and logistics while collaborating with internal departments, guest contacts, agencies, and LU Stages staff to provide seamless event execution. Contract, Travel & Guest Coordination Draft and manage guest contracts and related documentation. Coordinate guest travel, lodging, transportation, and itinerary logistics. Serve as a primary point of contact for guests, agencies, vendors, and internal departments throughout the planning process.

Ensure travel and contractual arrangements are completed accurately and in compliance with approved agreements. Guest Experience & Hospitality Coordinate guest hospitality needs, including accommodations, meals, transportation, Green Room operations, gifts, and special requests. Support hospitality efforts for Convocation, Campus Community, and other LU Stages events. Serve as a host for guests and assist in creating a welcoming and professional guest experience.

Event Coordination & Guest Research Collaborate with University departments, external partners, and LU Stages staff to coordinate guest appearances, campus engagements, and event logistics. Assist with guest research, biographies, speaker vetting, and prospective guest identification. Support the development of guest itineraries, event materials, and related resources. Administrative Support & Documentation Maintain accurate records, contracts, itineraries, travel information, and supporting documentation.

Monitor required guest forms, questionnaires, and documentation to ensure completion and compliance. Assist with purchasing and other administrative functions as assigned. Other Responsibilities Assist with the recruitment, training, supervision, and mentorship of LUSSEA student workers and promote excellence in hospitality, event operations, and guest service through ongoing coaching and support. Strictly adheres to Liberty University policies, representing the University in an exemplary manner.

Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ. Other duties as assigned.

This position is responsible for professional staff of approximately 13 student workers.

Education and Experience Four-year college degree or the equivalent. 2-3 years+ experience in professional office environment. Preferred Experience Master’s degree Experience in event coordination, guest hospitality, contract administration, and/or logistics management.

Communication and Comprehension Ability to effectively communicate both verbally and in writing to convey clear, well articulated information. Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner. Possess public communication skills that allow professional representation of Liberty University. Strong organizational skills. Excellent computer skills.

Problem Solving Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities…