Sales Coordinator + Front Desk Support

REPORTS TO:

Director of Sales | Front Desk Supervisor

Residence Inn Columbus Downtown is seeking a proactive and enthusiastic Sales Coordinator & Front Desk Support Team Member to join our team at our newly renovated, extended-stay property in the historic Buckeye Bank Building in downtown Columbus. The ideal candidate thrives in a fast-paced hotel environment and, through detail-oriented and customer-focused planning, ensures an excellent experience for individual and group guests.

• Service-oriented and focused on exceeding guest expectations
• Organized and detail-oriented
• Self-motivated, able to multitask, and able to meet deadlines
• Collaborative with the hotel team
• Able to work effectively in a fast-paced hotel environment
• Able to quickly learn computer systems and processes

We pride ourselves on hiring and promoting the best of the best in the hotel industry, with decades of combined Marriott International, Choice, IHG, and Hilton Worldwide experience. Our leadership team is innovative, progressive, and understands the ever-changing business of hotel management.
We hire the best in the industry, provide the most efficient and effective tools to be successful, and have built a foundation of leadership and expertise to support you and help you thrive!

• Input all groups into the reservation system
• Input and update all rooming lists
• Set up group and preferred account routing to ensure accurate billing
• Build house accounts for meeting rooms and group blocks
• Ensure credit cards are on file and authorize them the week prior to the event
• Act as the on-site contact for site tours and large group arrivals as needed
• Manage incoming calls and emails for group updates, changes, and requests
• Perform front desk duties, including but not limited to guest check-in, in-house guest review, housekeeping support, guest check-out and folio review, and guest inquiries and requests
• Work approximately 20 hours per week in sales support functions and 20 hours per week in front desk support functions
• Some evening and weekend shifts required

• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritize to meet deadlines
• Computer proficiency, including Microsoft Office (Word and Excel)
• Ability to lift 25 pounds and stand during front desk shifts
• Availability for some evening and weekend shifts

• Two years of hotel experience
• Previous catering, sales, or customer service-related experience

• Health and dental insurance
• 401(k) options
• Accrued PTO
• Tuition assistance
• Vision, flexible spending account, life, and short- and long-term disability insurance