Recruitment & Retention Specialist

Caregiver Recruitment & Retention Specialist

Columbus, OH
• Full‑time, in person • $50,000 - $58,000 base salary
• Health benefits and retirement plan available
• Reports to Executive Director

Visiting Angels is seeking a Caregiver Recruitment & Retention Specialist to lead caregiver hiring, onboarding, engagement, retention, HR compliance, and employee relations for our senior home care agency. This role is critical to ensuring the agency has a reliable, qualified, and motivated caregiver team to provide exceptional care to seniors and veterans. The ideal candidate is highly organized, people‑focused, proactive, and comfortable balancing empathy with accountability.

This position serves as a culture builder, problem solver, and key support partner to agency leadership. The role will also participate in the agency’s after‑hours and weekend on‑call rotation to support caregivers, clients, and urgent staffing needs.

• Caregiver Recruitment & Hiring
  • Develop and execute recruitment strategies to attract qualified caregivers.
  • Manage job postings and sourcing channels to maintain a consistent pipeline of caregiver applicants.
  • Screen resumes, conduct phone screens and interviews, and coordinate hiring decisions with leadership.
  • Track applicant flow, time‑to‑hire, hiring needs, and recruitment activity.
  • Build relationships with local schools, workforce programs, community organizations, and referral sources to support caregiver recruiting.
• Onboarding & New Hire Experience
  • Oversee the caregiver onboarding process, including orientation, paperwork, background checks, drug testing, references, and credential verification.
  • Ensure all new hire documentation is completed accurately and on time.
  • Create a welcoming and professional new hire experience that reinforces Visiting Angels’ mission, standards, and culture.
  • Coordinate with scheduling and operations to position new caregivers for success.
• Caregiver Retention & Engagement
  • Implement engagement initiatives, including recognition programs, appreciation events, check‑ins, and mentorship support.
  • Conduct satisfaction check‑ins, stay interviews, and exit interviews.
  • Identify turnover trends and recommend solutions.
  • Proactively address caregiver concerns and support positive employee relationships.
  • Promote a culture of professionalism, accountability, compassion, and teamwork.
• Training & Compliance
  • Track and maintain compliance with caregiver training requirements (state, VA, and Visiting Angels).
  • Coordinate required training, continuing education, and skill development opportunities.
  • Ensure employee files, certifications, credentials, and compliance records are accurate and up to date.
  • Support internal audits and compliance reviews.
• Employee Relations & HR Support
  • First point of contact for caregiver HR questions, concerns, and workplace issues.
  • Support employee relations matters, including documentation, coaching, corrective actions, conflict resolution, and investigations.
  • Ensure HR policies are clearly communicated, consistently enforced, and aligned with agency standards.
  • Partner with leadership on performance concerns, attendance issues, professionalism expectations, and caregiver accountability.
  • Maintain confidentiality and professionalism in all HR matters.
• After‑Hours & Weekend On‑Call Rotation
  • Participate in the agency’s after‑hours and weekend on‑call rotation.
  • Respond to urgent caregiver, client, and scheduling‑related needs.
  • Support call‑offs, staffing issues, caregiver communication, and urgent care coordination.
  • Document on‑call activity and communicate updates to team members.
• HR Metrics & Reporting
  • Track and report key HR and recruitment metrics, including caregiver applicants, interviews, hires, turnover, retention, time‑to‑hire, and caregiver satisfaction trends.
  • Provide regular updates and recommendations to leadership based on workforce data.
  • Support agency growth goals by maintaining a strong and dependable caregiver workforce.

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field preferred.
• 3‑5 years of HR, recruiting, or employee relations experience…