HR Operations Effectiveness Analyst

The HR Operations Effectiveness Analyst is responsible for implementing and supporting processes and solutions, used by the HR Operations team, to effectively meet HR division and Center of Excellence requirements while providing for the operational needs of the Product Operating Model.

The incumbent must demonstrate strong verbal and written communication skills and the ability to work independently and partner effectively. The incumbent will be relied on to deliver on key initiatives and must develop and manage work plans/roadmaps.

The incumbent will be responsible to articulate opportunities and resources required, initiate work and provide progress updates and track metrics/create dashboards to offer insights for decision-making and measure performance.

• Manage content/knowledge tools and resourcesandensureinformation is accurate,accessible, and up to date
• Partner on continuous improvement (CI) initiatives, including root case analysis and process improvement
• Administer operational workflow efficiency
• Seek input fromCOE partners and HR Operations team member sand jointly
  
  Identify risks and implement andmonitorHR Operations controls
• Work with leadership toestablishperformance metrics, partner to create dashboards and communicate performance outcomes
• Complete Quality Assurance evaluations of HR Service Center Representatives
• Solicit feedback from business process owners and enhance process by which operational business tasks are completed
• Onboard/transition processes from COE and other partners to be administered by HR Operations
• Partner with cross-functional entities to improve the employee experience with process and technology, deliver value and provide excellent client service
• Model Thrivent’s leadership competencies– Model the Way, Rally the Team, and Deliver Outcomes.

• Bachelor’s degree inhuman resources,business, psychology, communications, or related field;or equivalent work experience
• 3+yearsofexperiencein
  
  Human Resources,HR Operations,or related area
• Strong strategy execution/implementation, organization, and project management skills with demonstratedability to adaptto changeand reprioritize plans
• Strong business acumen, and strength in execution with excellence
• Data-driven decisionmakerwith strong personal and professional judgement
• Strong collaboration skills with the ability to partner with othersatalllevels within the organization
• Experience in a contact center environment with a solid understanding of HR processes and practices
• Ability to quickly learn, manage, and improve complex business processes
• Strong organization and attention to detail with a focus on accuracy, documentation, and compliance
• Effectively manage competing priorities and shifting demands
• Maintain structure and accountability whileremainingadaptable to change
• Team player
  -activelycollaborateandsupportthe team during peak workloads or transitions
• Communicative and work well independently
• Proficient in MS office products, including Word, Excel, PowerPoint, and Outlook
• Demonstrated ability to manage sensitive information with discretion and uphold the highest standards of confidentiality
• Ability to travel occasionally for key meetings or initiatives

• Workday experience
• Case Management tool experience
• Familiarity with financial services
• Strong knowledge of key messages, insights, and data visualization techniques
• Abilitytoarticulate and represent a complex strategy in a simple and understandable manner
• Experience with foundational HR data,HR concepts/practices,HR informationsystemsand applications
• A strong interest in growing and developing in the HR field; strong research and analytical skills are a plus
• Continuous Improvement / Lean Six Sigma experience

Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $70,434.00 - $95,294.00 per year, which factors in various geographic regions.

The base…