Client Services Operations Manager (3 months contract

Location
: UK Remote (potential travel may be required)

Contract
:3-Month Fixed-Term Assignment

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

We've been pioneers from the start and that mindset still shapes how we work today. We're looking for an experienced Client Services Operations Manager to join our Baker Hughes account on a 3-month fixed-term assignment.

This is an exciting opportunity to join one of AMS's largest and most established global partnerships, where you'll play a key role in leading recruitment delivery, developing high-performing teams and driving operational excellence. Working alongside Client Services Leadership, you'll help shape the delivery of a complex recruitment solution, ensuring we continue to deliver exceptional outcomes for our client, candidates and colleagues.

If you thrive in a fast-paced environment, enjoy solving complex operational challenges and are passionate about developing people, we'd love to hear from you.

What you'll do

• Apply your operational leadership expertise to lead Team Leaders, Recruiters and Sourcers, ensuring exceptional recruitment delivery across a complex, high-performing account.
• Use your coaching and leadership skills to develop engaged, high-performing teams, creating a culture of accountability, collaboration and continuous learning.
• Partner with Client Services Leadership and key client stakeholders to deliver operational priorities, support strategic initiatives and strengthen our trusted partnership with Baker Hughes.
• Drive operational excellence by monitoring performance, identifying opportunities for improvement and embedding best practice across recruitment delivery.
• Use data, reporting and operational insight to manage capacity, optimise performance and support informed decision-making.
• Lead teams through periods of change, ensuring operational stability while maintaining a positive colleague, candidate and hiring manager experience.
• Champion compliance, governance and quality standards, ensuring contractual KPIs and service commitments are consistently achieved.
• Build strong relationships across AMS Centres of Excellence and support functions, collaborating to deliver innovative recruitment solutions and exceptional client outcomes.
• Act as the primary operational escalation point, resolving challenges proactively while maintaining a customer-first approach.

What we're looking for

• Demonstrated experience leading recruitment operations within an RPO, MSP, agency or in-house talent acquisition environment.
• Proven experience leading leaders and developing high-performing recruitment teams.
• Strong operational leadership skills with the ability to manage performance, capacity and service delivery across multiple work streams.
• Excellent stakeholder management and influencing skills, with the ability to build trusted relationships across client and internal teams.
• Experience using data and performance metrics to drive operational improvements and support business decisions.
• A track record of leading teams through change while maintaining engagement, quality and delivery performance.
• Strong communication, coaching and problem-solving skills.
• The ability to thrive in a fast-paced, evolving environment where priorities can change quickly.
• Experience supporting large, global or highly matrixed client accounts.
• Knowledge of ATS, CRM and recruitment technologies, with confidence using reporting and workforce planning tools.
• Experience leading continuous improvement, transformation or operational change initiatives.
• Commercial awareness with an understanding of recruitment delivery models,…