AI Engineer — OH

AI Engineer (Columbus, OH)

This role requires an experienced Artificial Intelligence Engineer to build, deploy, and maintain intelligent chatbot solutions using Microsoft Bot Framework, Google Cloud Contact Center AI (CCAI), and modern M365 technologies. The Engineer will design conversational interfaces, integrate generative AI, and modernize on‑prem SharePoint applications to Microsoft 365 while ensuring secure, compliant AI deployments that enhance customer experience and employee productivity.

• Developing and maintaining Microsoft and Google AI applications including conversational agents and generative AI solutions that interact with web services, APIs, and other software applications.
• Building new M365 solutions to replace existing On‑Prem SharePoint applications.
• Designing and architecting AI/Gen AI chatbot solutions, determining necessary features, user flows, API development and integration with other systems.
• Developing and maintaining generative AI solutions using AWS Bedrock and other AWS services as needed for specific AI solutions.
• Implementing and tuning NLP techniques to improve chatbot understanding and response accuracy.
• Training and deploying AI models.
• Creating and utilizing dashboards to monitor chatbot performance.
• Creating custom indexes, managing data sources, and tuning intent matches to improve accuracy and relevance within the chatbot context.
• Designing conversational flows that provide a seamless and intuitive user experience, with a strong focus on human‑like, engaging interactions.
• Analyzing chatbot interaction data to identify patterns, trends, and areas for improvement, and preparing reports on performance metrics.
• Identifying and resolving issues related to chatbot performance, including debugging and system updates.
• Ensuring chatbot compliance with data privacy laws and maintaining high standards of security, especially when handling sensitive user data.
• Working effectively with cross‑functional teams, including business analysts, UX designers, and project managers; strong communication skills are essential.
• Collaborating with AI Center of Excellence (CoE) sub‑committee team members to incorporate established standards, adhere to CoE procedures, and align solutions with target architectures and technology roadmaps.
• Planning, initiating, and leading proof‑of‑concept (POC) efforts to evaluate emerging technologies.
• Technical writing using Word, PowerPoint, Visio, and SharePoint.
• Writing effective Gen‑AI prompts to ensure proper output that meets business needs and aligns with State of Ohio and JFS Gen‑AI standards.
• Creating Copilot plugins or custom copilots/agents using Copilot Studio.
• Automating workflows with Power Automate and integrating AI‑driven logic.
• Building AI applications that retrieve and act on SharePoint, Teams, or Outlook data.
• Integrating AI applications with Microsoft Graph and enterprise data sources.
• Building proof‑of‑concept chatbots and agents that demonstrate business value.
• Collaborating with governance teams to align with compliance measures.

• Extensive knowledge of developing AI applications using Microsoft’s Bot Framework and Microsoft Copilot Studio; familiarity with Azure services such as Azure Bot Service, Azure AI Search, Azure AI Language Service, Azure OpenAI, Graph API, Semantic Kernel, and Microsoft Copilot.
• Ability to integrate chatbots with Microsoft services (Outlook, SharePoint, Teams) and third‑party APIs to enhance functionality.
• Experience engineering effective Gen‑AI prompts, fine‑tuning models, and implementing Retrieval Augmented Generation (RAG) approaches.
• Ability to develop and maintain existing AI Virtual Assistant using Google CCAI Services; creation and utilization of Looker dashboards for chatbot performance monitoring.
• Ability to develop and maintain generative AI solutions using the AWS service ecosystem.
• Strong programming skills in C#, .NET, JavaScript, and Python; experience developing, testing, and deploying chatbot applications.
• Knowledge of M365 solutions (SharePoint, Power Apps, Power Automate, Power BI, etc.).
• Experience supporting SharePoint 2016 On‑Prem applications and modernizing them to…