Fulfillment Specialist, ScriptDrop

Fulfillment Specialist, Script Drop page is loaded## Fulfillment Specialist, Script Drop locations:
Columbus, OHtime type:
Full time posted on:
Posted 5 Days Agojob requisition :
JR100538
** Good Rx is the leading prescription savings platform in the U.S.
** Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, Good Rx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, Good Rx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

Script Drop, Good Rx’s pharmacy delivery subsidiary, coordinates final-mile prescription delivery from thousands of pharmacies daily, including pickup from the pharmacy counter to patient homes, medical, and care facilities. Services span the entire country through a network of diverse delivery service providers, including gig-economy platforms, regional companies, and national carriers (USPS, UPS, Fed Ex).Script Drop seeks a driven candidate to manage our network of courier partners, foster long-term relationships, and provide ongoing support to grow and maintain our business.

The successful candidate will be self-motivated, demonstrate solid decision-making, and report to the Sr. Director, Strategy and Fulfillment.
*
* About the Role:

*** Manage performance metrics, conduct vendor calls with assigned courier partners, and develop action plans for necessary improvements.
* Support account managers and delivery providers in day-to-day activities for delivery operations.
* Correspond with delivery providers and pharmacies via phone and/or email to answer questions, set expectations, communicate new product features, and develop pricing for new opportunities.
* Make the best self-directed decision for ad-hoc situations escalated to the Fulfillment team.
* Provide proactive and reactive support to internal and external customers.
* Obtain backup coverage for order delivery issues.
* Utilize data to inform strategic decisions for the assigned vendor portfolio, ensuring proper on time rates, signature capture rates, and order status assignments.
* Resolve daily order alerts.
* Take on temporary account responsibilities for teammates who are out of the office.
* Lead monthly and quarterly initiatives to maintain team KPIs and metrics for assigned courier partners.
* Identify and implement process improvement initiatives to boost productivity, enhance courier performance, and improve the overall pharmacy experience.
* Liaise between Fulfillment and internal teams to communicate needs and develop action plans for issues.
* Contribute to positive margin growth by minimizing courier costs through negotiation or courier partner removal when a more economical solution is available.
* Assist with special projects as needed.
* Preferred hours: 12 PM - 8 PM
** Skills and

Qualifications:

*** Bachelor's degree, or equivalent work experience.
* Minimum of 1 year of account management or customer service experience.
* Logistics or supply chain knowledge preferred.
* Self-motivated and results-oriented with the ability to prioritize workload, meet deadlines, and make solid decisions with minimal supervision.
* Proficiency in the use of Microsoft Word, Excel, and Google equivalents.
* Salesforce knowledge a plus.
* Eagerness to learn new things and ability to work effectively both independently and as a team member.
* Effective verbal and written communication skills, with the ability to adapt style for different audiences.
* Off-hour availability may be needed.

All Good Rx employees are responsible for reviewing and complying with all Company safety and security policies and procedures, being vigilant and observant of potential security threats (including phishing attempts) and proactively communicating with the Security Team to raise any concerns.

At Good Rx, pay ranges are determined…