Personal Computer Technician

The PC Technician provides Tier 2 technical support for end-user computing, resolving escalated incidents, and fulfilling service requests to ensure reliable and secure technology operations across the organization.

Responsibilities:

• Provide Tier 2 troubleshooting and incident resolution for hardware, software, and conferencing systems.
• Process incidents and requests via Jira Service Management (or similar ITSM tools).
• Install, configure, and support desktops, laptops, peripherals, printers, and video conferencing equipment.
• Perform software deployments, OS upgrades, and endpoint configuration.
• Deliver deskside and remote support, including break/fix and conference room technology support.
• Provision and manage end-user hardware and accessories.
• Track technology assets through their lifecycle and maintain accurate CMDB and inventory records.
• Participate in IT projects such as device refreshes, migrations, and infrastructure or application upgrades.
• Document solutions, procedures, and best practices; follow IT security and operational policies.

Qualifications:

• 2+ years of experience in desktop support, IT support, or service desk environments.
• Strong knowledge of Windows/macOS, Microsoft 365, and enterprise applications.
• Experience with endpoint management tools (Intune, SCCM, JAMF, etc.).
• Familiarity with ITSM platforms (Jira, Service Now, etc.).
• Basic networking knowledge (TCP/IP, VPN, Wi-Fi).
• Excellent communication and customer service skills.

Preferred: CompTIA A+, Network+, Microsoft/Apple certifications; enterprise IT environment experience; conferencing platform support (Teams/Zoom Rooms).