Data Center Technician , DCC Communities

About The Role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You will play a pivotal role in maintaining the heartbeat of the world’s most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Perform server rack installations and hardware break-fix on various components
• Troubleshoot network issues and respond to operational incidents that impact service availability
• Carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services
• Serve as a primary contact point for internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Participate in on-call duties, scheduled maintenance, and change management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help interview, train, and onboard new team members

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• Support data centers in various operational stages; may require travel to established locations for training until assigned site becomes fully operational

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility

• Take ownership of technical issues brought by customers and engage other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Resolve problems at their root and step back to understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Act in the absence of direction or support
• Improve effectiveness through process innovation

AWS values diverse experiences and encourages applicants, even if they do not meet all preferred qualifications. Inclusive culture promotes curiosity, connection, and professional growth through mentorship and career resources.

• Work a flexible schedule including weekends, nights, and holidays
• 18+ months of computer/server hardware troubleshooting or related IT experience
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

• Experience in a data center or other critical environment
• Bachelor’s degree or equivalent professional or military experience in an IT-related field
• Industry standard certifications (CompTIA, CCENT, Network+)
• Understanding of Linux or similar operating systems
• Behavioral interviewing and hiring experience
• Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information.

Job : A3169083