Production Support Specialist

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AS400 Production Support Analyst

Hybrid (Locations:
Colombus, OH, Nashville, TN, or Dallas, TX

Brooksource is currently seeking experienced AS400 Production Support Analysts to join our consulting team in support of a large healthcare client. In this role, you will be responsible for managing day-to-day production support activities, including incident resolution, service request handling, and system monitoring for AS400 applications developed in RPG
400 and Synon.

This is a hybrid position, with on-site work required Tuesday through Thursday at one of the following preferred locations:
Columbus, OH;
Nashville, TN; or Dallas, TX. Mondays and Fridays are remote. Candidates in other U.S. locations may be considered based on experience and availability.

Key Responsibilities

• Monitor and support AS400-based applications in a high-availability healthcare environment.
• Handle incident management, troubleshoot issues, and perform root cause analysis (L1.5/L2 support).
• Process and fulfill service requests efficiently and within SLAs.
• Work closely with application developers and business stakeholders to ensure system stability.
• Maintain documentation of issues, resolutions, and processes.
• Participate in on-call support rotations, if needed.

Job Requirements

• Minimum of 5 years of experience supporting AS400 environments, preferably in healthcare or other regulated industries.
• Strong proficiency in RPG
  400, Synon/2E, and CL programming.
• Experience with production support, incident management tools (e.g., Service Now), and root cause analysis methodologies.
• Understanding of L1.5/L2 support processes and SLAs.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Willingness to work a hybrid schedule (on-site Tuesday–Thursday, remote Monday and Friday).
• Preferred locations: Columbus, OH;
  Nashville, TN; or Dallas, TX. Open to highly qualified remote candidates elsewhere in the U.S.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology and Consulting
• Industries
  
  IT Services and IT Consulting and Hospitals and Health Care

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