IT Help Desk; Onsite

Overview

We are The Customization Group
, a global leader in mass customization
, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East
, we manufacture up to 2,500,000 unique products daily
, reaching millions of customers through 20+ own online shops and 1,000+ partner stores
. Our AI-first strategy drives efficiency, scalability, and innovation
, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships
.

Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for an IT Help Desk to support our fast-paced production environment in Columbus, Ohio. You’ll play a key role in keeping on-site technology, workstations, and production-floor systems running smoothly every day.

• Global
  
  Collaboration:
  
  Benefit from working in our internationally dispersed teams, gaining valuable global insights within a dynamic, owner-managed company

• Health & Wellness Commitment: Take advantage of our comprehensive health and vision insurance plans, demonstrating our dedication to your well-being

• Comprehensive Leave: 10 vacation days, 7 recognized holidays, and 5 days of paid sick leave

• Team Engagement: Team-building events and local workshops to foster professional growth and community spirit

• Professional Opportunities: Exciting projects and opportunities for growth and development

• Office Perks: Unlimited coffee, tea, and water available at all times

• Troubleshoot and provide support for print stations and supervisor stations.

• Maintain clean, organized, and properly labeled IT equipment installations.

• Diagnose and resolve PC issues across the site.

• Ensure IT security compliance by following company policies and industry best practices.

• Provision, configure, and install workstations and administrative PCs.

• Assist the IT Admin in CMH and the Global Head of Infrastructure with server management, backups, installations, and updates.

• Perform network cable installations and troubleshoot connectivity issues as needed.

• Develop and maintain IT support documentation.

• Monitor, organize, and manage IT inventory for the Phoenix site.

• Participate in U.S. and global IT meetings.

• Collaborate with Picanova Inc. and Picanova GmbH IT teams as required.

• Provide on-floor IT support to the Production Team when needed.

• 1–3 years of IT help desk or technical support experience in a manufacturing or warehouse setting.

• Familiarity with ERP/WMS systems and production-floor equipment (scanners, printers, labelers). Experience with Windows OS, Office 365, networking basics, and Active Directory.

• Hands-on experience supporting shift-based or high-volume operations.

• Strong troubleshooting skills with both hardware and software.

Embrace the opportunities that await you here. Your journey may lead to new skills, relationships, and success!

One team. Millions of happy customers worldwide. Join us!

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