Consultant, Site Reliability Engineer

Overview

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you. At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio office 2 days per week on Wednesdays & Thursdays.

Passionate about coding? Love problem solving? Come apply your development skills to improve the operations, reliability, and performance across the suite of Nationwide Annuity BSA applications and services.

• Software development:
  Strong background in JVM-based languages, automation, scripting, and CI/CD pipelines. Experience with enabling reliability in deployments of 3rd-party software.
• Infrastructure as Code (IaC):
  Familiarity with IaC tools (e.g., Terraform, Ansible).
• Kubernetes:
  Knowledge of writing and troubleshooting applications in Kubernetes.
• Performance Optimization:
  Experience with tuning and optimization of applications.
• Security & Compliance:
  Understanding of best practices and compliance requirements.
• Incident Management:
  Knowledge of incident management and on-call practices.
• Critical thinking:
  Critical thinking and problem-solving skills, especially under pressure or during incidents.
• Outcome driven:
  Ability to formulate innovative ideas and execute them to achieve outcomes.
• Collaboration:
  
  Excellent collaboration skills to work effectively with cross-functional teams.
• Continuous improvements:
  Proven track record of driving continuous improvements.

• Certificates like AWS Certified Dev Ops Engineer, AWS Certified Developer, Certified Kubernetes Application Developer are a plus.

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

The Site Reliability Engineer (SRE) works across teams to build and operate highly reliable systems while minimizing restrictions on release velocity. You’ll take a broad view and respond strategically to problems with a focus on reliability and member experience. As an SRE, you’ll spend at least 50% of your time developing software to improve observability and reliability. You’ll help Nationwide protect our members by ensuring the availability and performance of our critical systems and by ensuring our product teams achieve and maintain high standards of quality and efficiency.

With your understanding and work across value streams, from user-facing applications to underlying platforms, you’ll partner with numerous development and infrastructure teams to solve challenging problems with impact across Nationwide.

Key Responsibilities:

• Uses automation as a primary tool, monitoring the user experience, responds to moderate production incidents, conducts postmortems and acts to prevent recurrence of known problems.
• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Diagnoses availability, latency and performance issues; making improvements in code and configuration to achieve service level objectives efficiently at scale with minimal human intervention.
• Works with leaders to influence and guide product teams to implement SRE principles and practices.
• Creates and executes tools to automate toil and improve the reliability of Nationwide’s systems.
• Supports Nationwide services in production as part of a 24x7 on-call rotation.
• Works with architects & engineers to “design reliability in” to new and existing systems.
• Works to…