Strategic Solutions Delivery Manager

Overview

Job Title

Strategic Solutions Delivery Manager

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

The Strategic Solutions Delivery Manager will lead the execution of major projects, customize and configure products to meet client needs, and operationalize business strategies. In this role, you will act as the bridge between product development, sales, and operations, ensuring that solutions are tailored, deployed effectively, and maintained to deliver optimal results for our clients. A key focus of this role is operationalizing product strategy, ensuring alignment with business goals and enabling seamless integration into client environments.

You will also play a critical role in defining and streamlining business processes to support the go-to-market (GTM) strategy. You will also play a critical role in defining and streamlining business processes to support the go-to-market (GTM) strategy.

• Project Management

  • Lead the planning, execution, and delivery of major product and/or solutions focused-projects, ensuring timelines, budgets, client expectations, and strategic objectives are met.

  • Collaborate with cross-functional teams to drive alignment and ensure successful project outcomes.

• Product Customization & Configuration

  • Collaborate with internal teams to design, customize, and configure solutions that address unique client needs while adhering to company standards and aligning with product strategy.

  • Oversee the maintenance and enhancement of deployed solutions to ensure ongoing performance and client satisfaction.

• Business Process Definition

  • Analyze client needs and business requirements to define efficient, scalable processes.

  • Work closely with internal teams to align processes with the overall product strategy and operational goals.

• Operationalizing Product Go-to-Market (GTM) Strategy

  • Translate product and GTM strategies into actionable operational plans, ensuring seamless execution scalability.

  • Identify and resolve gaps between strategy and execution, fostering collaboration across teams to drive measurable outcomes.

  • Partner with sales, marketing, and product teams to implement strategies that drive adoption and growth.

• Client Collaboration

  • Act as the primary point of contact for strategic clients identified as eligible for customizations, fostering strong partnerships during implementation and throughout the lifecycle of their solutions.

  • Provide expertise and guidance for migrations, upgrades, and technical customizations tailored to strategic client needs.

  • Address evolving requirements for these clients through proactive communication and close collaboration with internal teams.

  • Deliver training, documentation, and ongoing technical support to strategic clients, ensuring a seamless experience and long-term satisfaction.

• Continuous Improvement

  • Continuously evaluate solutions and processes, gathering feedback from clients and internal teams to drive enhancements that improve delivery, scalability, and client satisfaction.

  • Identify opportunities to optimize workflows, reduce inefficiencies, and enhance the client experience.

• Bachelor’s Degree required

• 5+ years of Project management experience

• Remote work provides a flexible work/life balance

• Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure)

• Gift of Knowledge Program provides tuition assistance and substantial discounts for employees and close family members

• Comprehensive health benefits; new hire eligibility starts on day 1 of employment

• Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one volunteer day and one diversity and…