Senior IT Specialist

About the Technology Organization

About the Technology Organization: The Technology Team at Loop is a balance of agility, consistency, and performance. These pillars enable the team to deliver value that matters to customers. Customer intimacy helps our engineering teams bring the best ideas to market.

We’re looking for a Sr. IT Specialist to own and evolve the IT function across Loop’s IT and internal systems, reducing operational drag, increasing reliability, and improving the employee experience without requiring proportional IT headcount growth.

Success in this role is measured not just by what’s built, but by what’s adopted: scalable, secure, well-documented workflows that are actively used by the teams they’re designed for. This role blends deep systems thinking with strong execution and cross-functional partnership, using automation and AI-enabled tooling to streamline how Loop operates.

This role focuses on maximizing the automation, extensibility, and intelligence of our existing systems and platforms (HRIS/ITSM/IdP/SaaS tools), only building custom solutions where they provide clear and measurable business value. You’ll collaborate closely with Engineering, Security, People, Finance, and business leaders to identify bottlenecks, reduce manual work, lower error rates, and accelerate time to value through modern automation patterns.

As a Sr. IT Specialist
, you are a proactive force multiplier who engineers scalable systems, automations, and compliance frameworks that enable Loop to grow efficiently without expanding IT headcount. You anticipate needs before they surface, design resilient infrastructure and systems, and automate workflows to improve reliability, security, and user experience. You drive key aspects of Loop’s compliance posture, technology direction, integrating controls, automating evidence collection, and ensuring systems align with audit and security standards.

Through technical depth, foresight, and cross-functional alignment, you model how IT can operate as a strategic partner, delivering secure, scalable, and efficient systems that empower every team at Loop.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom.

This is a hybrid role based in Columbus, OH
, requiring regular onsite presence to support office IT needs (conference room setup, networking, and other internal office support), alongside broader automation and systems responsibilities.

A mix of internal services, AWS cloud infrastructure, and third-party platforms that expose APIs, webhooks, identity primitives, and automation capabilities used to build reliable, scalable workflows. Examples include:
Google Workspace, Jamf, macOS, Jira/Atlassian, Slack, Zoom, Notion, 1

Password, Git Hub/Git Lab, AWS, and SaaS tooling with SCIM/SSO support.

• Identify and own a small number of high-leverage automation initiatives that drive outsized impact (vs. spreading effort across low-value tasks) for the function.
• Design, build, and maintain reusable automation workflows across IT systems using APIs, webhooks, and event-driven patterns.
• Maximize native capabilities in third-party tools (e.g., Rippling, Google Workspace, Slack, Salesforce, Jira, Git Hub/Git Lab, etc) to automate repetitive access tasks.
• Build scalable automation patterns for onboarding, offboarding, access changes, device lifecycle workflows, approvals, and internal requests.
• Establish self-serve patterns that allow internal teams (Engineering + business users) to safely initiate workflows with clear guardrails and documentation.
• Layer AI copilots and intelligent tooling on top of existing infrastructure to reduce support load and empower non-engineers, while maintaining security, compliance, and maintainability.
• Support and help own Loop’s SOC 2 compliance posture by partnering with Security and Leadership to streamline evidence collection and access-related…