Desktop Support Technician

Desktop Support Specialist

On‑Site

Position Overview

A Desktop Support Specialist is needed to provide advanced technical assistance within a busy support environment. This role supports end users across Windows and macOS platforms, delivers technology maintenance, and assists with both day‑to‑day support and project‑based work. The ideal candidate brings strong customer‑facing skills, hands‑on desktop experience, and the ability to work independently with limited direction.

Top Required Skills

+ Hands‑on desktop support experience

+ Strong customer‑facing and communication skills

+

Experience with Windows operating systems

+ Familiarity with macOS and device management tools

+

Experience with ticketing systems (preferred)

Key Responsibilities

+ Provide technical support for hardware, software, and network issues across Windows and macOS environments.

+ Support users both on‑site and remotely in a professional, client‑focused manner.

+ Deliver, configure, and set up new and updated workstations and peripherals.

+ Maintain accurate inventory records and documentation.

+ Deploy and maintain audio‑visual systems, projection equipment, and instructional devices.

+ Perform preventive maintenance in classrooms and respond to emergency repair needs.

+ Assist with installation of new technology and upgrades in instructional spaces.

+ Communicate, track, and report outages or disruptions in the computing environment.

+ Act as a team lead for complex help desk projects and assignments.

+ Serve as an escalation point for on‑site technical issues.

+ Work independently and as part of a team, providing training or identifying training needs for end users.

+ Support flexible scheduling needs, which may include occasional evenings or weekends.

Required Qualifications

+ Several years of help desk or desktop support experience (Tier 2-3 level).

+ Strong troubleshooting skills across hardware, software, and operating systems.

+ Experience supporting both Windows and macOS environments.

+ Ability to provide excellent customer service and build strong user relationships.

+ Ability to work fully on‑site Monday-Friday.

+ Strong communication, organization, and problem‑solving abilities.

Preferred Qualifications

+

Experience with device management tools for macOS.

+ Familiarity with ticketing systems.

+ Ability to lead small projects or serve as an escalation point.

Work Environment

+ Fully on‑site, Monday-Friday, standard business hours.

+ Collaborative team environment with a focus on customer experience.

Job Type & Location

This is a Contract position based out of Columbus, OH.

Pay and Benefits

The pay range for this position is $20.00 - $27.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Final date to receive applications

This position is anticipated to close on Feb 23, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status,…