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Desktop Support Analyst - W2 , No Third party
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-02-14
Listing for:
CBTS
Full Time
position Listed on 2026-02-14
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Pay rate: $28/hour on W2 (NO Third Party)
Responsibilities- Prioritize, communicate, triage, and resolve issues in a timely manner.
- Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely
- Maintain asset and software inventory
- Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility
- Resolve complex technical problems experienced by end-users
- Analyze and resolve VPN and MFA related issues
- Understand basic troubleshooting processes
- Ability to quickly assess problems and identify solution.
- Understanding of desktop group policy objects (GPO)
- Knowledge on how to re-image a workstation.
- Conflict resolution and management
- Working knowledge of MS operating systems and applications
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