ATM Testing Engineer

The ATM/Teller/ITM Testing Specialist is responsible for planning, coordinating, executing, and documenting end‑to‑end testing activities supporting enterprise initiatives across ATM, Teller, and Video Teller (ITM) channels. This role requires hands‑on interaction with physical ATM/ITM hardware, plastics, lab equipment, and test environments to ensure accurate and high‑quality validation of customer‑facing transaction functionality.

The specialist performs manual, onsite testing 5 days per week in Columbus, OH, supporting regression cycles, enterprise project initiatives, vendor integrations, and ongoing platform maintenance.

• Conduct onsite manual testing for ATM, Teller, and ITM (video teller) transactions, including deposits, withdrawals, cash/check acceptance, card interactions, PIN flows, and error handling.
• Perform UAT coordination with internal teams, vendors, and project stakeholders.
• Maintain lab equipment health, ATM/ITM hardware readiness, and test plastics/accounts.
• Run HNB‑standard manual test processes and report results following enterprise testing guidelines.
• Validate data via queries and back‑end verification for transaction completeness/accuracy.

• Create, update, and maintain test cases, test suites, and regression test libraries.
• Document testing results, defects, variances, and sign‑off packets.
• Create Go/No‑Go documentation including GNG query screenshots and evidence packages.
• Develop test strategies, test data, and end‑to‑end testing flows.
• Report testing status, risks, blockers, and quality metrics to project leadership.
• Log, triage, and maintain defects and work items in Azure Dev Ops (ADO).
• Assign severity, track defect lifecycle, and collaborate with BSAs, development, and vendors to drive resolution.
• Support denial triage for the bank and vendor transactions, including evidence gathering and reproduction steps.
• Pull logs and communicate findings to internal teams and external vendors.
• Coordinate testing with vendors, ensuring alignment on functionality, defect expectations, and testing windows.
• Maintain vendor plastics and vendor account conditions used for test execution.
• Support Fiserv profile maintenance for lab‑only configurations.

• Maintain ADO boards, dashboards, test metrics, and work item organization.
• Produce standardized test reports, test summaries, and implementation readiness documentation.
• Participate in off‑hours production releases when needed to validate functionality.
• Support warranty period testing after product deployment.
• Ensure consistent adherence to SDLC and enterprise testing methodology.
• Provide guidance to junior team members and peers.
• Identify quality risks early and elevate appropriately.
• Continuously improve processes for test efficiency and accuracy.

• Hands‑on ATM/ITM hardware experience (open/close machines, interact with cassettes, sensors, transports).
• Strong manual testing experience, including regression and exploratory testing.
• Familiarity with teller and ATM transaction flows (deposits, withdrawals, transfers, error states).
• Experience with Azure Dev Ops (ADO) for test case management, work item tracking, boards, and dashboards.
• Ability to run basic SQL/database queries for data validation.
• Understanding of Fiserv and/or vendor platform behavior (preferred).
• Experience maintaining and conditioning test cards (“plastics”) and accounts.
• Strong defect management and triage skills.
• Ability to interpret logs and provide clear communication to vendors.

• Ability to sit, stand, and repeatedly conduct ATM/ITM transactions.
• Comfort working inside an ATM/ITM device (safe door, transport area, card reader, sensors).
• Onsite presence required Monday–Friday in Columbus, OH.

• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to collaborate with BSAs, developers, vendors, and project managers.
• Strong problem‑solving and analytical thinking.
• Ability to work independently with moderate supervision.