Second Shift x86 Server Technician

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation.

With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

• As a System Services Representative for MVS Server, you will act under the category of Support as a Service (SaaS) function, providing on-site installation, maintenance, and repair of non-IBM server products.
• You will deliver technical support and operational services to clients, ensuring a high level of client satisfaction.
• Your primary responsibilities will include Perform On-Site Installation:
  Install, maintain, and repair non-IBM server products, such as Dell, Oracle, and Fujitsu, at client sites.
• Deliver Technical Support:
  Provide technical assistance, problem determination, and resolution for client issues related to installation, update, configuration, operations, or performance.
• Collaborate with Support Centers:
  Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.

• We are looking for an experienced candidate with very strong server repair and troubleshooting experience. Prior data center experience is preferred.
• This position is for a data center server technician that will be servicing HP, DELL, Lenovo, SUN, and other x86 based server equipment in a dedicated account in Delaware Ohio.
• You will be working second shift during the hours of 7:00pm - 7:30am on a two-week rotation. The two-week rotation schedule will be working 3 days one week, then working 4 days the next week including that weekend.
• An in-depth background verification/check is required by the client to be on-boarded and gain access to the facility. This will be cause for dismissal if not cleared by the customer background check process to work at the account.

• Familiarity with IT Service Management:
  Exposure to IT service management principles and practices, including problem determination, incident management, and service.
• Prior experience servicing HP or Dell x86 server hardware.
• Self-driven and able to work alone without direct oversight.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.