Manager of Unified Communications & M365
Listed on 2026-02-16
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IT/Tech
Systems Engineer, IT Project Manager
Overview
We currently have a hybrid opportunity available in the Columbus, OH area for a Manager of Unified Communications & Microsoft 365.
The Manager of Unified Communications & M365 is responsible for the strategic direction, daily operations, and continuous optimization of the organization’s enterprise communication and collaboration platforms. This onsite leadership role oversees Cisco telephony, Microsoft Teams voice, Direct Routing, voicemail, conferencing, contact center solutions, and Microsoft 365 collaboration services.
This leader manages the engineering, administration, support, and lifecycle management of the unified communications (UC) ecosystem, ensuring secure, reliable, and high-performing services that support clinical, administrative, and enterprise business needs. The role requires deep expertise in Cisco and Microsoft 365 technologies, strong vendor and stakeholder management capabilities, and proven experience leading technical teams in a fast-paced environment.
Responsibilities- Cisco Unified Communications Leadership
- Own the architecture, administration, and lifecycle management of Cisco UC platforms, including:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco IM & Presence
- Cisco Webex (Calling, Meetings, Messaging)
- Cisco Contact Center solutions (UCCX/UCCE/Webex Contact Center, as applicable)
- Lead PSTN strategy, SIP trunking, SBC configuration, and carrier integrations.
- Ensure high availability, call quality, disaster recovery, and business continuity for voice and video services.
- Manage Cisco endpoints, including desk phones and video devices, along with firmware lifecycle.
- Serve as the technical authority and escalation point for complex UC issues.
- Own the architecture, administration, and lifecycle management of Cisco UC platforms, including:
- Microsoft 365 & Teams Integration
- Oversee Microsoft 365 collaboration services, including:
- Microsoft Teams (chat, meetings, voice integrations)
- Exchange Online
- SharePoint Online
- One Drive for Business
- Design and support Cisco–Microsoft integrations:
- Teams and Cisco calling interoperability
- Cisco Webex devices with Microsoft Teams meetings
- Hybrid/coexistence models between Cisco UC and Teams Phone
- Establish governance, standards, and best practices for enterprise collaboration platforms.
- Drive adoption strategies and user enablement initiatives.
- Oversee Microsoft 365 collaboration services, including:
- Security, Identity & Compliance
- Partner with security teams to implement secure collaboration and communication controls, including:
- Identity integration with Microsoft Entra (Azure AD)
- MFA, Conditional Access, and RBAC controls
- Data retention, eDiscovery, and compliance policies across Cisco and M365 platforms
- Ensure secure external collaboration and regulatory compliance requirements are met.
- Partner with security teams to implement secure collaboration and communication controls, including:
- Leadership & Team Management
- Lead, mentor, and develop a team of UC and M365 engineers and administrators.
- Provide technical direction, performance management, and career development planning.
- Establish operational processes, documentation standards, escalation paths, and on-call support models.
- Foster a culture of accountability, innovation, and service excellence.
- Vendor & Stakeholder Management
- Act as primary liaison with Cisco, Microsoft, telecom carriers, and UC service providers.
- Manage licensing strategy, contracts, renewals, and cost optimization for Cisco and Microsoft platforms.
- Collaborate with business and clinical leaders to align communication solutions with organizational objectives.
- Develop and manage budgets related to UC and M365 services.
- Operations & Continuous Improvement
- Monitor platform health, service availability, and user experience.
- Define and report on KPIs for call quality, uptime, adoption, and support performance.
- Drive modernization initiatives, automation efforts, and continuous service improvements.
- Develop strategic roadmaps for evolving communication and collaboration platforms.
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 7+ years of experience in IT collaboration, messaging, or unified communications.
- 3+ years of experience managing Microsoft 365 in an enterprise environment.
- 2+ years of people or technical leadership experience.
- Hands-on experience with Cisco UC platforms (CUCM, Unity,…
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