ITOps​/Observability Engineer

Job Title

ITOps / Observability Engineer

Health System Shared Services | Technology Deployment

The IT Operations and Observability Engineer (NOC) is responsible for monitoring, maintaining, and supporting the availability and performance of enterprise IT systems in a NOC-style operational environment. This role focuses on real‑time systems monitoring, alert response, incident triage, and escalation using enterprise observability and monitoring tools. The position requires strong troubleshooting skills, attention to detail, and the ability to follow operational procedures to ensure stable, reliable system operations.

• Monitor enterprise systems, networks, and services using tools such as SCOM, Splunk, Solar Winds, and cloud‑based monitoring platforms; respond to alerts, anomalies, and service degradations in accordance with established operational procedures.
• Triage incidents, open and manage tickets using structured workflows (Service Now or Jira‑equivalent systems), perform initial troubleshooting and impact assessment, and escalates issues to appropriate engineering or infrastructure teams.
• Maintain real‑time operational dashboards, validate alert accuracy, assist in tuning thresholds and notifications to reduce noise and improve signal quality.
• Document incidents, troubleshooting steps, handoffs, and resolutions to ensure continuity across shifts and contribute to the creation and maintenance of standard operating procedures, runbooks, and knowledge base articles.
• Support Linux and Windows environments, monitor distributed and network‑connected systems in hybrid and cloud environments, validate data integrity within monitoring and reporting systems, and assist with asset tracking and environment awareness.
• Provide operational support for internal users and technical teams while adhering to security, compliance, and change management requirements.

• Bachelor's degree or equivalent combination of education and experience.
• At least 4 years of experience in IT operations, NOC, or systems monitoring roles with hands‑on exposure to enterprise monitoring and observability platforms such as SCOM, Splunk, Solar Winds, and cloud‑native monitoring solutions (e.g., Azure Monitor, AWS Cloud Watch).
• Experience with incident triage, alert response, ticket‑based workflows, and escalation procedures.
• Strong troubleshooting, documentation, and communication skills.
• Familiarity with Linux and Windows operating environments and distributed system monitoring.

• Experience in a 24/7 or shift‑based NOC environment.
• Familiarity with ITIL‑aligned incident and problem management practices.
• Experience tuning alerts and dashboards.
• Strong analytical skills using tools such as Excel or similar reporting platforms.
• Experience with IT Operations / Systems Administration and supporting collaboration tools.
• Experience integrating monitoring systems with alerting and incident response workflows.

This role is essential to maintaining continuous visibility, rapid incident response, and operational stability across enterprise IT systems. By serving as the front line of monitoring and incident management, the IT Operations and Observability Engineer helps prevent outages, minimize impact, and ensure reliable service delivery.

Ackerman Rd, 650 (0241)

Regular

40

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal opportunity employer, including veterans and disability. As required by Ohio Revised Code section , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly;

create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.