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IT Support

Merchant Support Leader: Scale, Escalations & Product Impact

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Midwest Startups
Full Time position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A growing technology company based in Columbus, OH is looking for a Manager of Merchant Support to lead their customer operations and drive team performance. This role demands a strategic leader with over 5 years in SaaS support, exceptional communication skills, and a proven track record in influencing product decisions. The ideal candidate will excel in managing a high-performing team, optimize processes, and ensure exceptional merchant experiences.

Join us in reshaping how commerce operates while enjoying a competitive salary and comprehensive benefits.
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