More jobs:
Voice Engineer
Job in
Columbus, Franklin County, Ohio, 43230, USA
Listed on 2026-02-17
Listing for:
TATA Consulting Services
Full Time
position Listed on 2026-02-17
Job specializations:
-
IT/Tech
Systems Engineer, Cybersecurity
Job Description & How to Apply Below
* Strong experience with Voice / VoIP management tools and processes
* Strong knowledge and experience with Cisco Unified Call Manager
* Good knowledge and experience with SBC technologies (Oracle)
* Strong understanding of call recording systems (Nice)
* Strong E911 experience
* Good knowledge and familiarity
* with Cisco UCS
* Good experience with general networking technologies
* Strong understanding with Microsoft Teams Calling
* 3+ years of experience managing large call manager telephony environments
Roles & Responsibilities
* Configure and enable Teams Phone System, policies, calling plans, and number assignments.
* Work with SBCs (Audio Codes/Ribbon) for Direct Routing setup and testing.
* Perform user cutovers from Cisco to Teams in coordinated migration waves.
* Configure Teams call queues, auto attendants, voicemail, and routing policies.
* Migrate and validate analog and specialty lines (gateways/intercom/paging).
* Coordinate with carriers for number porting and PSTN transitions
* Reconfigure or decommission Cisco voice gateways and SIP trunks postmigration.
* Update routing tables, dial peers, E911 configurations, and failover paths.
* Support coexistence scenarios during phased migration.
* Provide L2/L3 troubleshooting during pilot and mass migration phases.
* Identify issues in SBC routing, Teams policy conflicts, or device registration failures.
* Handle escalations related to call quality, dropped calls, and network dependencies.
* Create detailed SOPs, migration runbooks, rollback plans, and user guides.
Salary Range $105,000-$115,000 year
TCS Employee Benefits
Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support:
Maternal & Parental Leaves.
Insurance Options:
Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth:
Commuter Benefits & Certification & amp;
Training Reimbursement.
Time Off:
Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Studen t Loan Refinancing.
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