IBM Storage Scale Engineer

IBM Storage Scale Engineer (Truist) Role Summary

We are seeking a Senior IBM Storage Scale (GPFS) Engineer to own day‑to‑day operations of our Storage Scale environment while establishing the operational standards, runbooks, and procedures required to support long‑term platform stability and scalability.

This role blends hands‑on engineering, operational design, and knowledge transfer, ensuring that Storage Scale can be safely operated, upgraded, and supported by a broader infrastructure team over time.

• Own day‑to‑day engineering and operational support of IBM Storage Scale (GPFS) environments
• Monitor cluster health, capacity, performance, and availability
• Troubleshoot complex GPFS issues including quorum, NSDs, metadata, and failure domains
• Partner with adjacent infrastructure teams (compute, network, OS) to resolve cross‑stack issues

• Develop production‑grade runbooks and standard operating procedures (SOPs), including:
• Upgrade and patching workflows
• Incident response and recovery procedures
• Change management and rollback processes
• Translate tribal knowledge into clear, repeatable documentation
• Continuously improve operational consistency and reliability

• Train and mentor other engineers on Storage Scale operations and best practices
• Lead structured knowledge‑transfer sessions and hands‑on walkthroughs
• Gradually enable broader teams to safely assist with upgrades, patching, and operational tasks

• Plan and execute Storage Scale upgrades and maintenance activities
• Validate changes in non‑production environments prior to rollout
• Identify risks, dependencies, and mitigation strategies related to platform changes

• 8+ years of infrastructure engineering experience
• 3+ years of hands‑on IBM Storage Scale (GPFS) experience in production environments
• Strong understanding of Linux systems, storage architectures, and high‑availability platforms
• Proven experience supporting and upgrading GPFS clusters
• Ability to troubleshoot complex, multi‑node storage issues

• Experience in HPC, research computing, large‑scale analytics, or AI workloads
• Prior ownership of storage platform documentation and operational runbooks
• Experience training or mentoring engineers on complex infrastructure platforms
• Familiarity with change management and ITIL‑aligned operational practices

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job‑related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.