Functional Analyst

We are seeking a detail-oriented Functional Analyst to support site updates, testing, and issue resolution across multiple regions. This role plays a key part in maintaining platform stability and ensuring changes are delivered accurately and reliably.

• Thoroughly test in the Commerce environment to ensure accuracy and prevent potential misuse or financial loss due to promo issues.
• Deploy tested promotions to the production environment.
• Research and troubleshoot issues related to promotions and other site functionalities.
• Maintain site data including product details, user information and general content updates.
• Assist with site testing for bug fixes, enhancements and production issue resolution.
• Investigate and help resolve production issues, especially those related to promotions.
• Collaborate with cross-functional teams to ensure smooth site operations.
• Align working hours with client time zone to support operational needs as needed.

• Experience with SAP Commerce Cloud Backoffice or similar eCommerce platforms.
• Strong attention to detail and commitment to thorough testing.
• Ability to manage multiple promotions and site updates across different regions.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration skills.
• Flexibility to align work hours with Pacific Coast time zone and support occasional production issues that occur after hours.

• Prior experience in retail eCommerce operations.
• Familiarity with promotional strategy and execution across multiple regions.