Help Desk Technician

Job Summary

We are seeking a helpdesk technician, preferably local to the Columbus, OH area, to join our hybrid team working three days per week onsite. This role operates during core business hours, Monday-Friday (7am-4pm or 8am-5pm EDT).

• Gather, document, and perform initial troubleshooting on customer technical issues via phone support.
• Manage tickets submitted through the self-service portal and respond to chat requests.
• Perform computer-based application work within a Microsoft/Windows environment.
• Stay current with products and services through ongoing training and documentation review.

• Strong customer service skills; experience in a contact center or performing phone/email support is a plus.
• Comfortable using ticketing systems such as Service Now, Share Well, or Spiceworks.
• Technical experience and certifications such as A+ are beneficial but not required.
• One to two years of relevant experience or an equivalent combination of education and experience; a degree is not required.
• Organized, adaptable, and committed to staying current with products and services.

This is a Contract position based out of Columbus, OH.

• Pay range: $18.00 - $20.00/hr.
• Benefits (subject to eligibility):
  Medical, dental & vision;
  Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (Pre‑tax and Roth post‑tax contributions);
  Life Insurance (Voluntary Life & AD&D for the employee and dependents);
  Short and long‑term disability;
  Health Spending Account (HSA);
  Transportation benefits;
  Employee Assistance Program;
  Time Off/Leave (PTO, Vacation or Sick Leave).

This is a hybrid position in Columbus, OH.

This position is anticipated to close on Feb 24, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.