Specialist, Technology Analyst

Job Conditions

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

This role will work a hybrid schedule coming into the Columbus, Ohio or Des Moines, Iowa office 2 days per week on Wednesdays and Thursdays

We are excited to offer an opportunity to join the Claims and Shared Services BSA as a Specialist, Technology Analyst, supporting Contact Center Shared Technologies on the Serenity Now product line.

In this Technology Analyst–focused position, you will collaborate closely with business and technology partners to define, analyze, and document requirements that support our Contact Center Shared Technology initiatives. You’ll play a key role in ensuring our solutions meet both customer and operational needs.



Preferred Experience & Skills

• Strong experience eliciting and documenting requirements for SaaS-based solutions. Exposure to Genesys Cloud, IVRs, or Enterprise Workforce Management tools is a plus.
• Demonstrated ability to perform data analysis and create clear, reporting-focused requirements.
• Familiarity with Jira and R4J for story creation, requirements management, and version tracking.
• Excellent communication skills with the ability to engage effectively with customers, business stakeholders, Product partners, and Technology teams.
• An analytical mindset with strong attention to detail and a willingness to ask clarifying questions to drive alignment and accuracy.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Technology Analyst you will partner with the business to understand business needs and outcomes as well as provide all types of analysis skills related to understanding and meeting business outcomes. They translate business outcomes into solution requirements using techniques such as facilitation and visual management. A Technology Analyst should have broad technology and analysis experience including: facilitation with large stakeholder groups, managing the complete requirements lifecycle, conducting structured analysis using both quantitative and qualitative techniques, analyzing data and application suites, and problem-solving using a collaborative style.

Technology Analysts are engaged in work efforts at all scales ranging from minor defect fixes and enhancements to development of new applications. You will also work on all types of solution approaches (e.g. custom development, package implementation) and domains (e.g. all application types, data warehouses, Web, and Cloud).



Job Description



Key Responsibilities :

• Partners with the business and other technology professionals to understand business needs and outcomes.
• Translates multiple business outcomes into solution requirements.
• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Executes moderate requirements and ensures business alignment using facilitation and visual management techniques.
• Documents and clarifies requirements work products.
• Provides mid-level analysis related to understanding and meeting business outcomes.
• Partners with others to verify, trace and manage functional and non-functional requirements.
• Possess a good understanding of the applications used to support the business in a specific Business Solution Area(s) (BSA).
• Conducts quality improvements by providing complex analysis of relevant…