IT Help Desk Technician

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Stellar Professionals LLC, is seeking the following. Apply via Dice today!

• Location:
  
  Columbus, OH
• Work Arrangement: 100% On-site (8:00 a.m. 5:00 p.m.)
• Employment Type:
  
  Contract
• Shift: EST
• Interview Mode:
  Phone and In-Person

• Technical Support:
  Serve as the primary contact for internal and external customers via phone, email, and in-person visits.
• Troubleshooting:
  Resolve basic to intermediate technical issues, including VPN/wireless network connections, email, printing, and O365 queries.
• Incident Management:
  Record and track all events and resolutions within the Service Now Help Desk Portal; elevate unresolved issues to Tier 2 support as needed.
• Hardware Deployment:
  Unpack, stage, rack, and install hardware/software; establish network connectivity for new workstations.
• Security & Compliance:
  Adhere to agency and state IT security policies to promote system awareness and data protection.
• Emergency Response:
  Serve as a member of the Disaster Recovery, Election Night, and Incident Response Teams as assigned.

• Office 365: 36+ months of experience supporting the O365 suite (Word, Excel, Outlook, Teams).
• ITSM Tools: 24+ months of experience working with Service Now or similar ITSM products.
• Collaboration Tools: 6+ months of experience with MS Teams.
• Education:
  
  Associate's degree is preferred.
• Hardware Knowledge:
  Proven ability to set up, install, and monitor personal computers and related peripherals.

• Ability to interpret complex instructions in written, oral, or pictorial formats.
• Strong organizational skills with a keen attention to detail and accuracy.
• Ability to gather, collate, and classify technical data to resolve routine system problems.
• Excellent interpersonal skills to cooperate with co-workers on group projects and provide top-tier customer service.