Sr. Product Manager, Digital AI - Columbus, OH

Description

Job Title:

Senior Product Manager, Digital AI

We are seeking an experienced Senior Product Manager to lead the strategy, design, and delivery of customer-facing artificial intelligence capabilities across our digital channels. This role will focus on interactive AI experiences that help customers navigate our products and services, receive personalized advice and guidance, discover relevant offers, and more confidently accomplish their financial goals.

This is a hands‑on, individual contributor role requiring strong product judgment, deep collaboration across technology, data, design, risk, and marketing teams, and a passion for building trusted, intuitive AI experiences in a regulated environment.

• Define and own the product vision and roadmap for customer‑facing AI capabilities across mobile, web, and emerging digital channels

• Identify high‑impact use cases for conversational AI, recommendations, decision support, and guided journeys

• Translate business objectives, customer needs, and AI capabilities into clear product outcomes, business cases, and success metrics

• Establish and manage the governance processes for customer‑facing AI solutions to ensure consistent, well‑coordinated experiences across digital

• Partner closely with UX and research teams to ensure AI interactions are intuitive, transparent, and aligned with customer trust expectations that improve:

• Navigation and task completion

• Financial advice and contextual guidance

• Personalized and targeted offers

• Discovery and adoption of bank products and services

• Collaborate with partners on end‑to‑end product delivery, including requirements definition, backlog management, prioritization, and release planning

• Collaborate with engineering, data science, and platform teams to operationalize models into production‑ready experiences

• Define and monitor KPIs such as engagement, conversion, satisfaction, and downstream business impact

• Serve as the primary product voice for customer‑facing AI initiatives

• Align cross‑functional stakeholders including Business Lines, UX, Digital, Marketing, Operations, Technology, Risk, and Compliance

• Clearly communicate tradeoffs, progress, and results to senior leaders

• 7+ years of product management experience, including ownership of customer‑facing digital products

• Bachelor's Degree

• Demonstrated experience working with AI/ML‑enabled products (e.g., conversational AI, recommendations, personalization, decision support)

• Strong understanding of customer experience design, digital journeys, and product analytics

• Proven ability to operate as a senior individual contributor in complex, cross‑functional environments

• Excellent written and verbal communication skills

• Experience in financial services, banking, fintech, or other regulated industries

• Familiarity with modern AI architectures (e.g., LLMs, NLP, recommender systems) and their practical product applications

• Experience working with model risk management, compliance, and responsible AI frameworks

• Background collaborating closely with data science and engineering teams on AI product delivery

• Customers complete tasks faster and with greater confidence through AI‑guided experiences

• Increased engagement, conversion, and adoption of relevant products and services

• AI features are trusted, explainable, and compliant with regulatory standards

• Clear, measurable business impact driven by customer‑centric AI innovation

• Huntington stands as a strong, growing regional bank with customer focus embedded in our DNA. Founded in 1866, Huntington has a long history and culture of doing what’s right for our customers, and our digital experiences are no exception. Our mobile app has consistently been among industry leaders, evidenced by multiple JD Power awards for customer satisfaction. You will be joining a highly collaborative team creating world‑class digital experiences for millions of customers at a company that cares about our associates, customers and communities!

  Exempt…