Release and Deployment Manager

Overview

You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, you’ll have the chance to work with an Agile team as they develop digital products to support your clients’ most pressing missions. We’re looking for someone like you to help propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences.

Job Number: R0234108

As an IT business analyst, you’ll work to develop leading-edge systems and processes. Working with your team of technologists, mission SMEs, and technical support analysts, you’ll identify clients’ business needs, gather user requirements, and develop and maintain ITSM processes. You’ll understand the overall direction and nuanced user needs clearly, and you’ll guide your team as they fulfill these needs by creating deployable features.

Together, you’ll deliver high business value products to our international clients. We are seeking a mission-driven and detail-oriented Release and Deployment Manager to lead the planning, coordination, and execution of IT service releases across the client network. This role is central to maintaining the integrity, availability, and operational readiness of the client network — an international defense information-sharing platform.
On our team, you’ll oversee the end-to-end release lifecycle for Major, Minor, and Emergency changes, ensuring alignment with policy and national support organizations. You will engage in cross-border collaboration to guarantee the secure, efficient, and minimally disruptive deployment of services.
On our team, you’ll be defining release strategies, managing deployment schedules, and coordinating with technical and governance bodies like the Technical Change Advisory Board (T-CAB). You’ll also interface with key ITSM processes—Change, Incident, Problem, Knowledge, and Configuration Management—to ensure seamless integration and service continuity.

• 3+ years of experience in IT Service Management in a defense or multinational environment
• 3+ years of experience managing release and deployment activities across complex systems
• Experience coordinating across multiple stakeholders and national support organizations
• Experience with ITSM platforms such as Service Now
• Knowledge of structured change governance processes, such as CAB, T-CAB, or E-CAB
• Knowledge of ITIL frameworks, including Release and Deployment Management
• Secret clearance
• Bachelor’s degree

• Experience supporting classified or defense-related IT environments
• Experience with Configuration Management Systems (CMS)
• Knowledge of international governance structures
• Ability to translate business RFCs into technical implementation plans
• Possession of excellent documentation and stakeholder communication skills
• PMP Certification
• ITIL Foundation certification

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information;
Secret clearance is required.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and…