Desktop Support Technician

The responsibilities of this position include, but are not limited to:

• Prioritize, communicate, triage, and resolve issues in a timely manner.
• Provide 2nd level technical support for incidents that cannot be resolved by the Service Desk; both in person and remotely
• Maintain asset and software inventory
• Image, configure, and deploy computers
• Deploy and troubleshoot software and hardware
• Log incidents in given ticketing system
• Provide support for IT project implementations and performs miscellaneous job-related duties as assigned
• Engage appropriate IT resources and teams to resolve incidents that are beyond the scope of their ability or responsibility
• Resolve complex technical problems experienced by end-users
• Ability to analyze logs within multiple Microsoft applications to resolve user issues
• Rebuild windows profiles
• Support PC replacement programs and emergency exchanges
• Troubleshoot network related issues.
• Administer access to applications
• Evaluate, diagnose, and troubleshoot complex hardware/software issues
• Analyze and resolve VPN and MFA related issues
• Create and contribute to process improvement
• Ability to work effectively in a team environment
• Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc