Consultant, Technology Services Practitioner

* Lead and manage the distributed office UPS refresh program, including scheduling and forecasting refresh cycles, inventory maintenance, vendor coordination and external labor vendor (Acuative) relationships and annual BPO contract.
* Responsible for full UPS patch maintenance including tuning and security hardening.  Monitor power events, battery health and environmental conditions.
* Coordinate full UPS validation cycles including configuration backups.
* Evaluate Vendor updates and roadmaps for operational impact.
* Provide and update documentation for knowledge transfer
* 5+ years’ experience with UPS, power distribution, or data center infrastructure.
* Strong understanding of electrical load, redundancy, and failover concepts.
* Experience patching and maintaining Windows/Linux environments.
* Ability to coordinate with vendors and technical teams.
* Strong communication and documentation skills.
* Performs complex work in adherence with IT Service Management best practices.
* Identifies, drives and assists in the implementation of opportunities to standardize operational environments.
* Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
* Drives moderate to complex processing improvements through optimization, enhancements and implementation of new operational features and functions.
* Consults in critical situations.
* Executes data-driven decisions by delivering operational metrics by analyzing operational data to identify trends and potential problems.
* Creates and analyzes operational data and makes continuous improvement recommendations.
* Delivers operational overview documentation and metrics with insights and analysis.
* Maintains operational knowledge of platforms, technologies and applications.
* Executes multiple, non-standard technical support requests.
* Conducts research of end user issues with technology solutions.
* Provides oversight to ensure planning and coordination of Enterprise Release activities occurs.
* Coordinates and facilitates with Incident Management and Resolution teams to allow for immediate response and resolution to service disruptions. Communicates service disruption status, root-cause analysis in support of the problem management process and critical situation findings to Technology leaders and teams.
* Executes Level II and III technical support for hardware and software application configuration, incident management processes, and knowledge management.
* Coordinates with Level III support to assist in mitigating of incidents and validation of change activities involving hardware and software.
* Provides on-site expert support during Business Continuity and Catastrophic (CAT) related events, including infrastructure support from cabling and facilities coordination to Network installation telecommunication and network support.

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

To learn more about the benefits we offer,At Nationwide, we find purpose in protecting people, businesses and futures with extraordinary care – and we’ve been doing that since 1926. Our financial strength and caring culture extend beyond our associates into the communities we serve. You really can
* feel* the difference at Nationwide, which is why we continue to be named one of the Fortune 100 Best Companies To Work For. Check out why others think we're , too, and let us know –
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