Dental IT Support Specialist

Dental IT Support Specialist (Dental Background Required)

Location:
Ohio (Remote-first with occasional in-state travel)

Employment Type:
Full-Time

We are a rapidly growing dental partnership organization committed to providing exceptional patient care and seamless clinical operations across all our practices. As we build our internal IT department, we are looking for a dedicated team member with both technical expertise and a strong understanding of the dental field. This new role will be instrumental in shaping the future of our IT capabilities and supporting our practices as our organization continues to expand.

The Internal IT Support Specialist will provide comprehensive support for both software and hardware across our network of dental practices. This role requires a solid background in dentistry to ensure proper setup, configuration, and optimization of our practice management systems, imaging software, digital X-ray equipment, scanners, and other clinical technologies. Most work will be performed remotely, however travel to practices across Ohio will be required to assist with on-site setups, upgrades, and hands‑on support.

We’re seeking someone who brings patience, empathy, and strong communication skills, as IT updates in a clinical environment can feel overwhelming, and minimizing disruption to patient care is always our top priority.

• Provide remote and on‑site IT support for hardware, software, networking, and clinical technology systems.
• Ensure dental practice management software is properly configured and optimized.
• Set up, integrate, and maintain digital X‑ray systems, imaging software, 3D scanners, and related dental technologies.
• Support IT upgrades, troubleshooting, and system migrations across multiple practice locations.
• Assist in developing internal IT workflows, documentation, and best practices as part of building an in‑house IT department.
• Work closely with practice leaders and clinical teams to ensure smooth technology transitions with minimal impact on patient care.
• Train staff on new systems, tools, and updates as needed.
• Coordinate with external vendors when specialized or escalated support is required.

• Hands‑on experience working in the dental field (dental assistant, dental office administrator, imaging technician, or similar).
• Strong understanding of dental practice management software (e.g., Dentrix, Eaglesoft, Open Dental, etc.).
• Experience with X‑ray and imaging equipment, sensor integration, and digital imaging workflows.
• General IT knowledge including hardware setup, troubleshooting, networking basics, and software support.
• Excellent problem‑solving ability with a calm, compassionate approach.
• Willingness to travel within Ohio as needed.

Preferred:

• Prior IT support experience in a dental environment.
• Experience with servers, backups, HIPAA compliance, and secure data workflows.
• Familiarity with remote support tools and ticketing systems.

• Remote‑first role with flexible scheduling.
• Opportunities for professional development as part of a growing internal IT team.
• Mileage and travel reimbursement for in‑office support visits.
• Competitive compensation package.
• A mission‑driven culture focused on supporting great patient care.