Service Desk Technician: Enterprise IT Support

A global financial institution is looking for a Service Desk Agent to join their team in Columbus, Ohio. This role involves providing exceptional customer service and technical support to end-users in a high-paced environment. Ideal candidates have 2 to 5 years of relevant experience, strong communication skills, and the ability to work variable shifts. Responsibilities include resolving customer issues over the phone, creating detailed documentation, and supporting enterprise software and hardware needs.

Candidates should be self-motivated and capable of operating under pressure.
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