Help Desk Technician

Job Title:

Help Desk Technician

Department:
Health System Shared Services | Desk Top Support

Location:

Ackerman Rd, 670 (2433)

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Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Technician provides immediate assistance and problem resolution whenever possible for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages.

Monday through Friday 7:00 a.m. – 3:30 p.m. (40 scheduled hours, varying shifts)

High school diploma or GED and 1 year Help Desk/Operations experience.

• Must possess excellent phone‑based communication skills.
• Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment.
• Knowledge of PC and computer terminology, computing technologies, PC operating systems, and applications.
• Experience with Microsoft Operating Systems and Microsoft Office products (preferred).
• Prior experience in a direct customer service role via the telephone (preferred).
• Industry certifications are a plus.

Our comprehensive employee benefits include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long‑term disability and paid parental leave.
• Participation in the Public Service Loan Forgiveness program.
• And much more!

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal opportunity employer, including veterans and disability.