Director - Technology Strategy, Planning & Support

Overview

Liberty Mutual Technology is in search of a Director of Strategy, Planning & Support to join our U.S. Retail Markets Technology Strategy & Planning team. This pivotal role involves steering our organization towards achieving its strategic objectives by optimizing portfolio management practices and ensuring effective governance of our technology initiatives. They will manage a team of talented individuals responsible for aligning technology efforts with business goals, driving continuous improvement, and enabling effective, efficient and consistent set of practices across the organization.

Liberty Mutual Technology is in search of a Director of Strategy, Planning & Support to join our U.S. Retail Markets Technology Strategy & Planning team. This pivotal role involves steering our organization towards achieving its strategic objectives by optimizing portfolio management practices and ensuring effective governance of our technology initiatives. They will manage a team of talented individuals responsible for aligning technology efforts with business goals, driving continuous improvement, and enabling effective, efficient and consistent set of practices across the organization.

This role provides a unique opportunity to lead and influence Liberty Mutual’s technology strategy within U.S. Retail Markets Technology (USRM Tech), ensuring alignment with business objectives while enhancing organizational efficiency. As a key leader, you will play a critical role in shaping a future‑ready technology strategy that positions Liberty Mutual for sustained success.

Strategic Portfolio Management (SPM) and Planning:

Alignment and Execution:
Lead the USRM Tech quarterly and annual strategic planning and rebalancing processes to ensure technology initiatives are prioritized based on strategic alignment to organizational goals.

Resource Planning and Investment Prioritization:
Oversee team responsible for engineer resource forecasting and capacity planning to ensure teams are optimally aligned; partner with technology leaders to identify resource gaps and to ensure focus of delivery on the highest priority work.

Strategic Roadmap and Planning:
Lead process to develop and maintain comprehensive strategic roadmaps that align with company goals, market trends, and stakeholder priorities. Facilitate cross‑functional collaboration to ensure roadmaps are actionable and measurable.

Executive Reporting:
Insightful Dashboards and Reporting:
Partner with Strategy & Planning Analytics team to prepare executive‑level dashboards that provide a comprehensive view of portfolio performance and operational health metrics.

Actionable Insights:
Analyze data to generate actionable insights and strategic recommendations for stakeholders.

Stakeholder Review:
Lead consistent and effective communication with stakeholders to support informed strategic discussions and generate data‑driven decisions.

Team and Workforce Management:
Talent Strategy and Development:
Partner with our talent organization to develop and execute on team level and talent management practices inclusive of capacity planning, workforce development, etc. in support of our multi‑year business and technology roadmaps.

Performance and Vendor Management:
Oversee opportunities to optimize relationship with suppliers to ensure an optimal balance in controlling cost, mitigating risks, and ensuring quality delivery.

Culture and Engagement:
Lead a team of strategic portfolio managers creating a culture of excellence, collaboration, and continuous improvement within the team.

Process Improvement and

Collaboration:

Continuous Improvement:
Continuously refine and lean out portfolio management processes, tools, and methodologies to increase efficiency, transparency, and responsiveness to changing business needs.

Feedback and Adaptation:
Conduct retrospectives to gather feedback and adapt governance processes, ensuring agility and responsiveness.

Intake and Triage of Requests to Departments:
Efficient Request Management:
Manage the intake and triage of regular and ad‑hoc requests to our technology teams engaging with requestors and relevant experts to…