Service Desk Supervisor | IT Leadership + ESOP

A leading refractory manufacturer in Columbus, Ohio, is seeking a Service Desk Supervisor. This role involves overseeing daily operations of the IT Service Desk, ensuring high-quality support for end users. Key responsibilities include managing service desk analysts, resolving escalated issues, and improving operational processes. Candidates should have 3–5 years in IT support, strong leadership, and familiarity with ticketing systems. The position offers a competitive benefits package, including health insurance and an Employee Stock Ownership Plan.
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