Technical Support Analyst

We are looking for a Technical Support Analyst to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below.

Our client is seeking a Technical Support Analyst to provide hands‑on technical support for end users in an onsite environment. This role is ideal for an early‑career IT professional who enjoys troubleshooting, providing excellent customer support, and working with ticketing systems to resolve technical issues efficiently.

• Provide first‑level technical support for hardware, software, and application issues
• Respond to and resolve support requests through a ticketing system
• Troubleshoot workstation, peripheral, and connectivity issues
• Escalate complex technical issues to appropriate teams as needed
• Document incidents, requests, and resolutions accurately
• Support user onboarding and offboarding activities
• Maintain a high level of customer service and professionalism
• Assist with basic system administration tasks when needed
• Follow IT processes, policies, and service standards

• 1–3 years of technical support or help desk experience
• 1–3 years of experience using ticket management tools such as Jira or Service Now
• Basic knowledge of Windows operating systems and common business applications
• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service skills

• Opportunity to build and grow technical support skills
• Supportive team environment with mentorship opportunities
• Stable organization with long‑term potential